KAREN CLANCY
Susanville,CA
Summary
Hard working, dedicated employee who is honest, punctual, dependable, with a can-do attitude. A strong work ethic combined with a commitment to excellence in all projects undertaken. Manage multiple responsibilities and carry out projects independently. Exercises discretion and maintains confidentiality on all matters. Solid organizational, prioritization and multi-tasking skills, able to maintain and organize workflow to achieve maximum production in office. Proficient in complying with State and Federal Regulations. Proven experience in office assistance and management. Experience providing excellent customer service to public in high volume, fast-paced environments. Motivated to learn, grow and excel in any industry. Computer literate in Microsoft Works, Word Perfect, Excel, Power Point, Adobe/Livecycle, Reflections, Datatel, ISAWS and HealthPro databases.
Overview
15
15
years of professional experience
Work History
Admissions & Records Technician III Grade 20
Lassen Community College
Susanville, CA
06.2015 - 02.2022
- Distribute census reports to all faculty on census date as required by state, records information when received
- Compile and dispense grade reports to all faculty, records grades, manually inputting into database for each class
- Utilize Lassen Community College (LCC) Server to process Positive Attendance reports for Instructors
- Maintain records of Instructor classes and grade processing
- Process all student adds, drops, grade changes, section switches etc., for faculty as required
- Oversee record changes, and analyzes complex admissions dealing with residency
- Process applications, reviewing student records for changes in status, focusing on more complicated transactions; assuring confidentiality of all records in compliance with FERPA
- Works in conjunction with Homeland Security to process and admit International Students into LCC
- Maintain International Student compliance to keep current with Federal Regulations
- Provide technical assistance and information to students, staff and public regarding college services, programs, policies and procedures
- Complete requests for transcripts, verifications of records and other information
- Oversee and processes registration and enrollment changes; assures accurate posting of student fees collected or owed
- Respond to requests from other departments, educational institutions, and agencies requiring verification of student status and records
- Process and review reports, editing and correcting student files for conflicting or missing information
- Provide necessary data to Director for required reports
- Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
- Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answer multi-line phone system and transferred callers to appropriate department or staff member.
- Identify and recommend changes to existing processes to improve accuracy, efficiency and quality service.
Admissions & Records Assistant II Grade 14-17
Lassen Community College
Susanville, CA
07.2012 - 06.2015
- Performed document filing, bookkeeping and faxing for busy student admissions office.
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Trained new employees on administrative procedures, company policies and performance standards.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Received and routed business correspondence to correct departments and staff members.
- Paid close attention to strict fixed budgets while ordering and distributing office supplies.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Counseling Office Admin. Assist. II Grade 14
Lassen Community College
Susanville, CA
02.2008 - 07.2012
- Front line contact for Counseling Office
- Communicated department operations, programs and functions to diverse population of students, staff and, public
- Responsible for management of Web Advisor Help Desk for campus population; re-setting passwords and responding to questions on use of Web Advisor
- Worked independently in maintaining all necessary paperwork for office and students
- Maintained and ensured security of all highly confidential information pertaining to college, students and staff
- Compiled necessary data to ensure proper student placement and success in college
- Maintained contact with students, public and staff by phone and e-mail in timely manner
- Scheduled appointments for New Student Orientations and for Counselors
- Presented live versions of New Student Orientation to groups of 20 or more students
- Organized and managed budget records for General and Restricted/Categorical Funds to ensure accountability and compliance
- Created and responded to correspondence as necessary
- Designed flyers to promote special events in Counseling office
- Provided support to four counselors and supervised and directed two student workers
- Managed and created files for college records system, encompassing student and office files
- Performed data entry for record keeping and quality control of student records
- Proficient in use of office machines such as Telephone, Fax machine, Scanner, Printer, Typewriter, Duplicating equipment and computers
- Experienced in use of computer software such as; Internet, Email, Datatel database, Works/Word, Publisher and Excel and PowerPoint
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered clerical support by handling range of routine and special requirements.
- Booked flights, car rentals and hotel accommodations for business travel for Counselors.
Integrated Caseworker
Lassen County Welfare Department
Susanville, CA
07.2007 - 02.2008
- Responsible for complying with State Regulations and Procedures in determining eligibility of applicants for potential multiple public assistance benefits
- Managed case load of 20 to 30 clients per week
- Conducted group orientations to inform applicants and recipients of fundamental policies, programs, changes in rules, individual rights and responsibilities, and participation requirements for variety of programs and services
- Interviewed, advised and guided diverse population of clients while evaluating their need for public assistance, and determining their eligibility for benefits
- Recorded and maintained all information given by client at interview, in Interim Statewide Automation Welfare System (ISAWS) database for future reference and accountability
- Handled emergencies, by authorizing on spot benefits, following specific guidelines as required by state, or referred clients to other staff or community resources for immediate services and assistance
- Gathered and analyzed financial, employment, family, and personal information to determine and authorize initial or continuing eligibility for multiple aid programs
- Determined when a client was non-compliant with program requirements and applied sanctions by complying with State and Federal Regulations
- Organize and manage client caseload, by tracking verification's and processing case, determining eligibility, within specified time limits
- Performed clerical duties such as, creating files for new clients, recording incoming information in files and in database, monitoring each case for verification's, initiating and responding to phone calls, sending and receiving correspondence as needed, photo copying, faxing, and organizing caseload in efficient manner
- Responsible for handling all confidential information in safe and secure manner
- Traveled to outreach centers to provide rural areas opportunity to apply for programs
- Operated office equipment including, fax machines, copiers/printers, telephones, typewriters and computers
- Works with ISAWS database, Microsoft Word, California State regulated web sites, and different drives on computer to access programs as needed
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
Education
Bachelor of Arts - Liberal Studies
California State University
2009
Associate of Arts - Liberal Arts And General Studies
Lassen Community College
Susanville, CA05.2003
Skills
- New Admissions/Screening/Processes
- Admissions oversight
- Organization and Time Management
- Training and Development
- Analytical and Critical Thinking
- Flexible and Adaptable
- Planning and Coordination
- MS Office
- Project Management
- Computer literacy
- Verbal/Written Communication
- Process Management
Accomplishments
- PUBLIC RELATIONS - BUDGET MANAGEMENT– PROJECT COORDINATION GROUP PRESENTATIONS - COMPUTER LITERACY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The Harder thing to Do and the Right thing to Do are Usually the Same thing!
Anonymous
Timeline
Admissions & Records Technician III Grade 20
Lassen Community College
06.2015 - 02.2022
Admissions & Records Assistant II Grade 14-17
Lassen Community College
07.2012 - 06.2015
Counseling Office Admin. Assist. II Grade 14
Lassen Community College
02.2008 - 07.2012
Integrated Caseworker
Lassen County Welfare Department
07.2007 - 02.2008
Bachelor of Arts - Liberal Studies
California State University
Associate of Arts - Liberal Arts And General Studies
Lassen Community College
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