Cynthia Moran
El Centro,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Admissions and Records Technician
Imperial Valley College
Imperial, CA
10.2019 - Current
- Prepare, organize, maintain and assure the accuracy of permanent student records including coursework completed, credits earned, grades, probationary status and other items; archive and activate student records according to established procedures.
- Record grades, credits, incomplete, withdrawals, repeated courses and other data using automated equipment and software; process forms and petitions for grade changes, academic renewal, and other exceptions; identify and correct discrepancies and errors in student records; input admission and registration data including adds, drops, and student identification information; identify unusual occurrences for possible alternative processing.
- Evaluate students’ residency status for tuition and fees, identify and clarify discrepancies, validate information, and make decisions regarding a change in status; conduct confidential interviews with applicants for residency determination.
- Prepare and transmit correspondence for students, verifying student status and other information; respond to requests from other educational institutions and agencies involving student status and records; produce official and unofficial transcripts and enrollment verifications.
- Maintain confidential student records and files and assure compliance with privacy and record retention regulations; provide copies of student records as required by law when served with a subpoena.
- Provide assistance and information to students in person, via telephone, e-mail, or other electronic means; explain admission, residency classification and student records policies, procedures and requirements; distribute, accept, and instruct students in proper completion of forms, applications and required documents; review for accuracy and completeness.
- Provide outreach services related to admissions and records.
Office Assistant
Imperial Valley College
Imperial, CA
05.2018 - 10.2018
- Clerical support to assigned function; serve as receptionist; providing information, assistance concerning admissions.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Completed clerical tasks such as filing, copying and distributing mail.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Processed invoices and expenses using Argos and Banner.
- Developed correspondence letters, memos and emails.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Monitored usage of office supplies and contacted vendors to place new orders for replenishment.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Verified accuracy of business records by consistently updating customer information.
- Created detailed expense reports and requests for capital expenditures.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Clerical Assistant
City Of El Centro
El Centro , CA
06.2017 - 07.2018
- Duties consisted of frequent interaction with the public
- Clerical support to division and departmental staff
- Prepared, proofreads, verified materials for accuracy of data for input
- Provided high level of customer service to the public, City staff and others in person and over the telephone
- Received and post cash, mail, and drop box utility billing payments
- Balanced Cash Box at the end of the day
- Answered telephone calls using tact, patience, and courtesy
- Responded to inquiries and complaints regarding utility service
- Processed service orders such as new service, turn off service, city permits, business licenses, utility billing, high consumption complaints and extensions.
- Updated mailing addresses and phone numbers
- Filed, Scanned UB service orders
- Received, opened, sorted, and distributed incoming mail
- Prepared outgoing mail for delivery and responded to electronic mail as appropriate.
Education
Bachelor of Arts - Public Administration
Imperial Valley San Diego State University
Calexico, CA05.2015
Associate of Arts - University Studies Behavioral/Social/Science
Imperial Valley College
Imperial, CA08.2013
Skills
- Bilingual, English and Spanish
- Customer service and basic public relation techniques
- Ability to learn new software applications quickly and adapt to changing technologies
- Teamwork and Collaboration
- Multitasking Abilities
- Analytical and Critical Thinking
- Interpersonal skills using tact, patience and courtesy
- Admissions requirement
- Data verification
- Registration paperwork
- Recordkeeping
- Telephone techniques and etiquette
- Work confidentially with discretion
- Student relationship development
Timeline
Admissions and Records Technician
Imperial Valley College
10.2019 - Current
Office Assistant
Imperial Valley College
05.2018 - 10.2018
Clerical Assistant
City Of El Centro
06.2017 - 07.2018
Bachelor of Arts - Public Administration
Imperial Valley San Diego State University
Associate of Arts - University Studies Behavioral/Social/Science
Imperial Valley College