Jacqueline Parra
Summary
Bilingual administrative professional with 15 years of experience in student services and office operations across college and K–12 settings. Expertise in managing enrollment processes and data accuracy while providing exceptional front-line support to diverse student populations. Proficient in student information systems such as Banner and ASAP, ensuring compliance with institutional and FERPA guidelines. Recognized for strong organizational skills and a commitment to enhancing operational efficiency and accessibility.
Overview
26
26
years of professional experience
Work History
Admissions and Records Specialist I
Saddleback College
Mission Viejo
03.2020 - Current
- Assist students with online applications and class registration, ensuring a smooth enrollment process.
- Maintain data tracking for the High School Equivalency (HSE) Dual Enrollment program.
- Provide front-line support to a diverse student population, addressing inquiries about college regulations, admissions, and records.
- Perform a variety of clerical tasks including data entry, document processing, photocopying, and filing.
- Greet and direct visitors while maintaining a welcoming and professional office environment.
- Handle and maintain confidential student records in compliance with FERPA and institutional policies.
Adult Education / Admissions and Records Project Specialist (NBU)
Saddleback College
Mission Viejo
10.2017 - 03.2020
- Assist students with online applications and class registration, ensuring a smooth enrollment process.
- Acted as front desk receptionist; answered phones and provided program information to students and faculty.
- Submitted facility maintenance work-orders and tracked service progress.
- Proctored placement and progress tests, maintaining a quiet and focused environment.
- Prepared and distributed instructional and program materials.
- Maintained organized records and supported general office functions.
Preschool Instructional Assistant
Capistrano Unified School District
Orange County
02.2000 - 03.2020
- Supported lead teachers in delivering instructional materials and follow-up activities for preschool students.
- Promoted development of basic academic, social, and behavioral skills using positive reinforcement and inclusive practices.
- Assisted with classroom setup, learning stations, and educational activities.
- Maintained accurate student records and performed clerical duties.
- Provided care for sick or injured students using appropriate judgment and first aid procedures.
CalWORKs Project Specialist
Saddleback College
Mission Viejo
03.2009 - 09.2009
- Provided guidance to CalWORKs students regarding college admissions, financial aid, and available support services.
- Verified and reviewed forms and reports; prepared files for counseling sessions and orientations.
- Maintained detailed student records and gathered data for MIS reporting.
- Performed public-facing and internal clerical duties, including scheduling, file management, and reception support.
- Worked closely with a diverse population to support equitable access to educational resources.
School Clerk / Front Office
Capistrano Unified School District
Orange County
10.2004 - 06.2008
- Performed front office operations: answered phones, greeted visitors, and maintained student attendance and health logs.
- Issued tardy and readmit slips; coordinated homework for absent students.
- Contacted and scheduled substitute teachers; processed staff time sheets for payroll.
- Operated and maintained various office machines and managed confidential student records.
Education
Associate of Arts Degree -
Saddleback College
01.2008
Skills
- Bilingual: Fluent in English and Spanish
- Administrative Expertise: Records management
- Administrative Expertise: data entry
- Administrative Expertise: scheduling
- Administrative Expertise: front-desk support
- Technology: Proficient in Microsoft Office
- Technology: student information systems (ASAP, MySite, Banner, CASAS, eTest)
- Interpersonal: Culturally responsive
- Interpersonal: student-focused
- Interpersonal: team-oriented
- Work Style: Organized
- Work Style: dependable
- Work Style: able to work independently with minimal supervision
Timeline
Admissions and Records Specialist I
Saddleback College
03.2020 - Current
Adult Education / Admissions and Records Project Specialist (NBU)
Saddleback College
10.2017 - 03.2020
CalWORKs Project Specialist
Saddleback College
03.2009 - 09.2009
School Clerk / Front Office
Capistrano Unified School District
10.2004 - 06.2008
Preschool Instructional Assistant
Capistrano Unified School District
02.2000 - 03.2020
Associate of Arts Degree -
Saddleback College
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