Karen Clegg
Merchandising/Customer Service/Cashier
Redlands,CA
Summary
Results-driven key holder with strong skills in merchandising and cash management. Known for effective training and mentoring of team members, leading to improved sales and customer loyalty. Focused on operational compliance and enhancing customer experiences. Skilled at prioritizing and completing tasks neatly, efficiently, and thoroughly. I take pride in a job well done.
Overview
16
16
years of professional experience
Work History
Key Holder/Merchandiser/Supervisor
Tuesday Morning
Redlands, California
11.2012 - 03.2023
- Supervised opening and closing procedures, ensuring compliance with company policies.
- Trained new team members on operational tasks and customer service standards.
- Managed cash handling processes, maintaining accuracy in daily transactions.
- Organized merchandise displays to maximize sales and enhance customer experience.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Customer Service Supervisor
Harris' Gottschalks
Redlands, California
09.2000 - 10.2003
- Resolved escalated customer inquiries, maintaining high standards of professionalism and empathy.
- Developed training programs to enhance staff performance and improve customer interaction skills.
- Ensured accurate balance of 32 registers during daily operations of the "VAULT".
- Executed daily preparation of bank deposits to ensure timely processing.
- Monitored office supply needs with consistent inventory checks and requisition approvals.
Merchandiser
Hallmark
Kansas City, Missouri
04.1997 - 09.2000
- Developed and executed merchandising strategies to enhance product visibility and customer engagement.
- Updated pricing and signage to complete product displays
- Removed damaged, out-of-code, seasonal and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Education
Associate of Arts - Business Administration
Crafton Hills College
Yucaipa, California05-1988
Paralegal Certificate - Law
Western State
Fullerton, California05-1990
Skills
- Merchandising
- Customer service
- Cash management
- Bank deposits
- Task delegation
- Inventory management
- Employee scheduling
- Team building
- Workplace safety
- Daily reporting
Timeline
Key Holder/Merchandiser/Supervisor
Tuesday Morning
11.2012 - 03.2023
Customer Service Supervisor
Harris' Gottschalks
09.2000 - 10.2003
Merchandiser
Hallmark
04.1997 - 09.2000
Paralegal Certificate - Law
Western State
Associate of Arts - Business Administration
Crafton Hills College