KC Coblentz
Houston
Summary
Social services professional successful at client support, complex problem-solving, and strategic planning. Flexible and resourceful manager who maintains team motivation in highly stressful and demanding circumstances. Authorized to work in the US for any employer
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor, Recertifications
HOUSTON HOUSING AUTHORITY
03.2022 - 08.2024
- Responsible for managing the daily activities of a group of10 housing professionals preforming annual recertifications for the Housing Choice Voucher Program (HCVP) including overall performance and compliance with HUD rules
- Ensured timely and accurate completion of annual recertifications as well as all rental adjustments and changes of income
- Resolved resident and landlord complaints in a timely manner
- Prepared weekly, monthly, quarterly and annual reports for the executive team tracking progress toward completion of the required3700 recertification annually
- Participated in the revision to departmental policies and procedures
- Performed all duties of a Housing Specialist as needed
- Attended informal hearings to present the Houston Housing Authority's interests
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Adult Protective Services Specialist
Texas Department of Families and Protective Services
06.2020 - 11.2021
- Investigated reports of abuse, neglect and/or exploitation of elderly or disabled adults to assess the urgency of the problem by interviewing clients, family members and collaterals to gather social, functional, physical and mental-emotional information for evaluation
- Determined temporary or long-term action to be taken to remove or lessen an immediate threat to the life or health of an adult protective services clients to include counseling clients and caregivers, providing information and referral services, testifying in court to seek emergency protective services, finding alternate housing when necessary, and providing ongoing services
- Developed individualized service plans to meet the needs of the adult protective services client and provided detailed documentation on each case
- Made presentations and participated in community awareness and related activities to inform the public about the program
- Served in lead capacity in the absence of the supervisor
Guardian Case Manager
Harris County Protective Services
06.2015 - 02.2020
- Fulfilled the duties of legal guardian for up to thirty disabled adults deemed incapacitated and declared wards of Harris County
- Verified all assets and managed estates in compliance with the Texas Estates Code
- Provided case management including monthly visits with inspection of residences
- Developed, implemented, and managed Initial and Annual Care plans tailoring each plan to meet individual need and level of functioning for shelter, clothing, food, medical, social, educational, legal, and psychiatric care
- Coordinated and consented to medical and psychiatric care
- Prepared and maintained comprehensive, accurate, and timely case documentation
- Served as rights advocate
- Applied for all public and private financial and medical benefits
- Researched and secured all available incomes and insurance benefits
- Made referrals to community health, social services, state agencies, and benefit carriers
- Fulfilled financial responsibilities of the guardian including paying all bills and debts
- Oversaw and managed estates by securing and inventorying real and personal property, following guidelines of the Texas Estates Code, maintaining records of assets and debits for the estate, selling real/personal property, and monitoring bank accounts
- Upon the ward's death, made all funeral arrangements and attended all funeral services
CPS Investigations Worker/Supervisor
TEXAS DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES
07.2007 - 10.2014
- Investigated and supervised investigations into reports of child abuse and neglect by assessing current or future risk to children
- Supervised up to fifteen caseworkers and support staff
- Managed a stable and full unit containing the same six workers with0% turnover for over3 years in industry known for low worker retention
- Interviewed and examined children; interviewed parents and caretakers; assessed home conditions; interviewed medical and educational professionals
- Determined actions necessary to remove or reduce safety threats to children
- Petitioned courts for legal intervention through written affidavits
- Gave expert testimony in court
- Placed children in emergency placements
- Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services
- Reviewed staff work and gave comprehensive and constructive feedback
- Kept up-to-date and accurate program files and records
- Approved closure of investigations and ensured families successfully transitioned into other stages of services as needed
- Developed and sustained effective working relationships with law enforcement officials, medical professionals, and other community resources
Writing Center Tutor
UNIVERSITY OF HOUSTON-CLEAR LAKE
01.2006 - 05.2007
- Tutored graduate level writers using collaborative reading and revision techniques
- Served as the Writing Center's American Psychological Association style expert
- Documented student progress in conference notes for students and professors
- Conducted on-line writing conferences and writing seminars
- Presented at writing center professional conferences
Education
Bachelor of Science - Social Science
University of Houston Downtown
Houston, TX01.2005
Skills
- Child Protective Services
- Case Management
- Social Work
- Tutoring
- Crisis Intervention
- Strategic Planning
- Management
- Supervising experience
- Administrative experience
- Behavioral health
- Microsoft Office
- Microsoft Word
- Leadership
- Time management
- Presentation Skills
- Word processing
- HCVP
- Section8
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Certification
- NMA HCVP Specialist - February2023 to Present
- NMA HCV Rent Calculation - March2023 to Present
Accomplishments
- Supervised team of 13 staff
- Assisted with continuing HUD funding by ensuring completion of housing recertifications with accuracy and efficiency.
- Acheived child safety through effective supervision of child abuse investigations.
Timeline
Supervisor, Recertifications
HOUSTON HOUSING AUTHORITY
03.2022 - 08.2024
Adult Protective Services Specialist
Texas Department of Families and Protective Services
06.2020 - 11.2021
Guardian Case Manager
Harris County Protective Services
06.2015 - 02.2020
CPS Investigations Worker/Supervisor
TEXAS DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES
07.2007 - 10.2014
Writing Center Tutor
UNIVERSITY OF HOUSTON-CLEAR LAKE
01.2006 - 05.2007
- NMA HCVP Specialist - February2023 to Present
- NMA HCV Rent Calculation - March2023 to Present
Bachelor of Science - Social Science
University of Houston Downtown
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