Karen Coker
Melbourne,FL
Overview
46
46
years of professional experience
Work History
Counter Person
2.89 Dry Cleaners
Columbia, SC
05.2023 - 01.2026
- Facilitated customer inquiries and order placements with efficiency and accuracy.
- Processed garments for cleaning, ensuring accurate tracking and handling.
- Operated cash register, managing transactions with precision and care.
- Maintained cleanliness and organization of counter area for optimal workflow.
- Collaborated with team members to meet customer service standards consistently.
- Provided product knowledge to customers, enhancing overall service experience.
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Utilized excellent time-management skills to prioritize tasks for maximum productivity during busy periods.
- Resolved customer complaints promptly, maintaining professional communication and restoring customer trust.
- Managed multiple tasks in high-volume environment.
- Reconciled cash drawer and corrected any errors.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Administrative Assistant
Dept Of Defense Army
Fort Jackson, SC
08.1991 - 03.2020
- Managed scheduling for meetings, ensuring efficient use of time and resources.
- Assisted in document preparation, maintaining accuracy and adherence to protocols.
- Coordinated travel arrangements, optimizing itineraries for staff mobility.
- Maintained filing systems, enhancing accessibility and organization of records.
- Supported budget tracking by processing invoices and expense reports accurately.
- Facilitated communication across departments to streamline operational workflows.
- Developed training materials for new hires, improving onboarding processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Administrative Medical Clerk
Dept of Defense Army
San Francisco, Fort Dix, NJ
05.1980 - 03.1991
- Managed patient records using electronic health record systems, ensuring data accuracy and confidentiality.
- Scheduled appointments for medical staff, optimizing clinic workflow and patient access to care.
- Assisted in processing insurance claims, enhancing reimbursement efficiency and reducing delays.
- Coordinated communication between healthcare providers and patients, improving information flow and service delivery.
- Implemented filing system improvements, increasing retrieval speed of patient information by standardizing processes.
- Boosted patient satisfaction scores with prompt, courteous service during check-in and checkout processes.
- Managed incoming calls efficiently while maintaining a professional demeanor under pressure from high call volumes or challenging situations.
- Demonstrated commitment to ongoing professional development by attending industry conferences and seminars, applying new knowledge to enhance job performance.
- Maintained an orderly reception area which contributed to a welcoming atmosphere for patients upon arrival.
- Maintained strict confidentiality of sensitive information, adhering to HIPAA guidelines for all patient records.
- Facilitated communication between patients and healthcare providers through clear documentation of phone messages and appointment requests.
- Improved record-keeping accuracy by regularly auditing files for completeness and updating information as needed.
- Participated in periodic training sessions to stay current on best practices within the field of medical administration.
- Expedited referral processes for specialty consultations by properly completing necessary documentation and obtaining insurance authorizations.
- Streamlined patient registration process by implementing efficient filing and data management systems.
- Coordinated continuing education opportunities for medical staff members to ensure compliance with industry standards and licensure requirements.
- Supported medical staff in providing optimal care to patients by preparing examination rooms and organizing necessary materials.
- Contributed to a positive work environment by delivering excellent customer service in all interactions with patients, families, and colleagues.
- Provided administrative support to multiple physicians simultaneously while maintaining organization within busy clinic settings.
- Reduced appointment backlogs through effective scheduling and follow-up procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
High School Diploma -
Half Hollow Hills HS East
Dix Hills, NY06-1975
Timeline
Counter Person
2.89 Dry Cleaners
05.2023 - 01.2026
Administrative Assistant
Dept Of Defense Army
08.1991 - 03.2020
Administrative Medical Clerk
Dept of Defense Army
05.1980 - 03.1991
High School Diploma -
Half Hollow Hills HS East