Karen COllado
New York,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Caring Home Health Aide dedicated to offering comprehensive personal support. Talented in organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies. Caring Home Health Aide with demonstrated experience providing quality in-home care to elderly, disabled and chronically ill individuals. Skilled in assisting with needs of diverse clientele. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Home Health Aide
Allstar Homecare Agency Inc.
05.2023 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Administered medication as directed by physician.
- Transported clients for medical and personal outings.
- Improved patients' comfort with massage and application of topical treatments.
- Constructed cognitively stimulating activities.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Customer Service Representative
Venieros Pasticceria & Cafe
08.2018 - Current
- Managed to handle complaints, bring forth solutions to customers, and follow up to resolve any issues their customers experience.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered phone calls as well as assisted customers in person as well.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handles more than 50 calls per day, and processed more than 85 orders a day.
Education
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
New York, NY12.2017
High School Diploma -
Manhattan Center For Science & Mathematics
New York, NY06.2014
Skills
- Bilingual able to speak English and Spanish
- Able to work with Microsoft Word, Google Docs, Excel, and Powerpoint
Honors & Awards
Dean's List, June 2015
Timeline
Home Health Aide
Allstar Homecare Agency Inc.
05.2023 - Current
Customer Service Representative
Venieros Pasticceria & Cafe
08.2018 - Current
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Manhattan Center For Science & Mathematics
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