Karen Crabtree
Tucson,AZ
Summary
Dynamic and compassionate professional with a proven track record in caregiving and administrative roles, notably at Southern Arizona Family Services. Excelled in patient care, demonstrating exceptional emotional support and efficient management of medical records. Skilled in fostering patient independence and enhancing quality of life, achieving a significant improvement in client satisfaction.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Care Companion/giver
Southern Arizona Family Services
Tucson, AZ.
01.2018 - 03.2022
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Offered emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Researched and recommended community resources to meet clients' needs.
- Ensured patients'' safety by closely monitoring their health and promptly addressing any concerns or changes in condition.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Improved patients' comfort with massage and application of topical treatments.
- Improved patient comfort by providing compassionate and attentive care to their needs.
- Managed household tasks such as laundry, cleaning, and cooking nutritious meals to create a comfortable living space for the patient.
- Maintained patient confidentiality by adhering to HIPAA regulations and ethical guidelines for professional caregiving practices.
Certified/background Screened Notary Closing Agent
Self Employed
Tucson, AZ.
01.1996 - 10.2016
- Navigated complex situations tactfully when addressing conflicts or discrepancies during the closing process.
- Provided exceptional customer service throughout the transaction process, earning repeat business from satisfied clients.
- Delivered prompt responses to inquiries from clients and stakeholders, demonstrating professionalism and commitment to quality service.
- Established a reputation for reliability by regularly exceeding expectations of both internal colleagues and external clients.
- Handled sensitive financial information discreetly, maintaining confidentiality for all clients involved in transactions.
- Expedited the closing process for clients by coordinating with lenders, attorneys, and real estate agents.
- Balanced competing priorities while managing multiple closings simultaneously, consistently meeting deadlines without sacrificing quality of work performed.
- Prepared and presented contracts and other legal documents to clients.
- Developed new business and managed new and existing clients.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Reviewed and executed confidential documents, contracts and disclosures.
- Enhanced client satisfaction by efficiently managing all closing tasks and ensuring timely completion.
- Kept up-to-date on industry trends and changes in regulations to ensure all actions were compliant with relevant laws and guidelines.
- Assisted clients in understanding the intricacies of their contracts, resulting in informed decisionmaking.
Office Manager
Homes by Herder
Tucson, AZ.
08.1993 - 10.1994
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Operations Clerk
Army Air Force Exchange Services
Bergstrom AFB Austin, TX.
10.1986 - 06.1993
- Facilitated smooth communication between departments by acting as a liaison, sharing relevant information and updates as necessary.
- Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
- Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
- Maintained organized records of all transactions, ensuring easy access to information when needed for audits or reporting purposes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Input data into spreadsheets and databases.
- Created and maintained detailed records of all office activities.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Exceeded performance metrics consistently by staying organized, managing multiple priorities simultaneously without sacrificing quality of work delivered.
- Supported inventory management efforts by accurately tracking stock levels and assisting with order fulfillment processes when needed.
- Assisted in training new employees, providing guidance on company procedures and best practices for operations clerks.
- Ensured accuracy of financial transactions by meticulously reviewing documentation and verifying data entries.
- Coordinated with team members to ensure timely completion of assigned tasks, addressing any bottlenecks/barriers proactively – driving smooth daily operations within the departmentunit.
- Demonstrated strong attention to detail while reviewing contracts, invoices, and other documents for accuracy and completeness before processing or filing them away.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Edited documents to keep company materials free of grammar errors.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Managed multiple databases effectively; performed data entry tasks with high accuracy rates while adhering to established deadlinestargets.
- Monitored and tracked budgets and expenses.
- Reduced processing time for customer requests by effectively prioritizing tasks and delegating responsibilities.
- Strengthened internal controls around transaction processing through diligent adherence to prescribed policies/procedures – safeguarding company assets from potential fraud/loss instances.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Certificate Of Completion - Paralegal
PennFoster
Online Scranton, PA.Certificate Of Completion - Paralegal
Southern Careers Institute
Austin, TX.05.1993
Skills
- Compassionate Caregiving
- Vital signs monitoring
- Behavioral support
- Dementia Care
- Personal Hygiene Assistance
- Social interaction
- Emotional Support
- Meal Preparation
- Housekeeping Duties
- Incontinence care
- Respite Care
- Chronic Illness Management
- Physical Mobility Assistance
- Respectful and Compassionate
- Problem-Solving
- Elderly Care
- Multitasking and Organization
- Daily living assistance
- Dependable and Responsible
- Patient Care
- First aid and safety
- Strong Ethics
- Direct Patient Care
- HIPAA Compliance
- Compassionate Care
- Compassionate communication
- Relationship Building
- Housekeeping
- Patient Companionship
- COVID-19 Safety Policies
- Supportive Companionship
- Basic Housekeeping
- Incident Reporting
- Behavior redirection
- Special Needs Care
- Hoyer Lifting Equipment
- Records Maintenance
- Medical Records Management
- Medical office administration
- Indirect Patient Care
- State regulations knowledge
- Compassionate client care
- Empathetic listening
- Knowledge of state regulations
- Case management experience
- Patient care and companionship
- Teamwork and Collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved excellent results by completing account overage with accuracy and efficiency.
- Supervised team of six staff members.
Affiliations
National Association of Legal Assistants
Certification
- Az. Driver's License
- First Aid Certification
Additional Information
I was awarded a certificate of excellence and $500.00 for identifying and correcting the accounts of several military personnel.
I am retired now. Just finishing a Paralegal certificate program. My second one. I love the law; however, I don't think I have enough time left to become a lawyer, so I'll settle for being a paralegal. I love working and just sitting around is driving me nuts. I am ready for the next phase of life.
Timeline
Care Companion/giver
Southern Arizona Family Services
01.2018 - 03.2022
Certified/background Screened Notary Closing Agent
Self Employed
01.1996 - 10.2016
Office Manager
Homes by Herder
08.1993 - 10.1994
Operations Clerk
Army Air Force Exchange Services
10.1986 - 06.1993
Certificate Of Completion - Paralegal
PennFoster
Certificate Of Completion - Paralegal
Southern Careers Institute