Savvy and dedicated social worker skilled in holistic support and evidence-based practices. Expertise in case management, crisis intervention, and building strong client and community relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Refugee Resettlement Intensive Case Manager
Jewish Family and Children’s Service of Southern Arizona
Tucson, AZ
2023.04 - 2024.03
Delivered strengths-based, client-centered case management for refugee clients.
Fostered strong relationships with clients, colleagues, and external partners.
Conducted comprehensive intake assessments and regularly reviewed client progress.
Guided clients in navigating healthcare and social service systems.
Engaged in proactive community outreach and provided orientation to clients.
Responded effectively to client crises and managed financial assistance services.
Maintained meticulous documentation and participated in professional development.
Recovery Coach
La Frontera Center
Tucson, AZ
2022.08 - 2023.04
Conducted client assessments, developed service plans, and coordinated care.
Maintained accurate documentation and provided crisis intervention support.
Facilitated transportation arrangements and referrals to community agencies.
Collaborated with medical teams and served as a liaison between 60 clients and providers.
Delivered coaching services and implemented mental health interventions in school settings.
Human Services Specialist II
Division of Developmental Disabilities
Phoenix, AZ
2020.03 - 2022.06
Performed home visits for family assessments and compliance monitoring.
Led bi-annual Individualized Family Service Plan (IFSP) meetings for children with developmental disabilities.
Provided empathetic support to grieving families and collaborated with DCS and local service providers.
Managed 65 caseload while maintaining high care standards.
Served as a team leader for support coordinators as needed.
Youth Care Worker
Youth Development Institute
Phoenix, AZ
2019.08 - 2020.03
Supervised and managed the behavior of youth in a therapeutic residential setting.
Built and maintained healthy relationships with at-risk youth.
Facilitated group therapy sessions and behavioral improvement groups.
Program Associate
NAU First Generation Programs
Flagstaff, AZ
2017.08 - 2018.12
Effectively oversaw multiple phone lines, facilitated first point of contact assistance, and coordinated appointment scheduling.
Supported administrative tasks and maintained student records.
Offered technical support and conducted informative tours to enhance the educational experience.
Managed inventory and ensured the availability of essential supplies.
Desk Assistant
NAU Academic Success Center
Flagstaff, AZ
2017.08 - 2018.08
Managed inquiries and scheduled tutoring appointments efficiently.
Maintained a clean and organized work environment and contributed to special events.
Provided technical support to students and conducted informative tours.
Community Mentor
NAU Housing & Residence Life
Flagstaff, AZ
2016.08 - 2017.05
Built rapport with and provided guidance to first-year Social Work, Disability Studies students.
Coordinated communication and organized campus events with community partners.
Formed study groups to encourage peer support, and managed records and budgets.
Education
Master of Social Work -
Arizona State University
Tempe, AZ
Bachelor of Science in Social Work -
Northern Arizona University
Flagstaff, AZ
Skills
Cultural Competence
Multi-Dimensional Assessment
Treatment/Termination Planning
Counseling
Interpersonal Communication
Resource Coordination
Critical Thinking & Problem-Solving
Crisis intervention
Case Management & Report Tracking
Collaboration
Evidenced-Based Practice Research
Trauma-Inform Care
MS Office
Time Management/ Flexibility
Resilience
Life Skills Training
Disability Support
Suicide Prevention
Educational Support
Multidisciplinary Collaboration
Conflict Resolution
Data Entry and Analysis
Certification
The Columbia- Suicide Severity Rating Scale
Trauma Informed Training
Accomplishments
Northern Arizona University Gold Axe Award
Timeline
Refugee Resettlement Intensive Case Manager
Jewish Family and Children’s Service of Southern Arizona
2023.04 - 2024.03
Recovery Coach
La Frontera Center
2022.08 - 2023.04
Human Services Specialist II
Division of Developmental Disabilities
2020.03 - 2022.06
Youth Care Worker
Youth Development Institute
2019.08 - 2020.03
Program Associate
NAU First Generation Programs
2017.08 - 2018.12
Desk Assistant
NAU Academic Success Center
2017.08 - 2018.08
Community Mentor
NAU Housing & Residence Life
2016.08 - 2017.05
Master of Social Work -
Arizona State University
Bachelor of Science in Social Work -
Northern Arizona University
The Columbia- Suicide Severity Rating Scale
Trauma Informed Training
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