Karen Culbreth
Assistant Manager
Stedman,NC
Summary
Accomplished, dependable team player with a positive attitude seeking to maintain a full-time position offering professional challenges utilizing interpersonal skills and problem-solving skills. Dedicated to promoting a dynamic engaged, empowering work culture with strengths in building and maintaining diverse relationships.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Cato's Fashion
Fayetteville, NC
08.2022 - Current
- Managed opening, closing, and shift change procedures to maintain efficient daily operational standard activities.
- Supervised staff and trained new employees on proper protocols and customer service standards to maintain high productivity and performance.
- Maintained and cultivated positive customer relationships by responding quickly to customer inquiries via strong issue resolution and dynamic communication skills.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Security Clearance / Project Business Admin
Outside The Box, LLC
Fayetteville, NC
03.2021 - 03.2022
- Managed daily routine and specialized digital and physical data entry, collaborated with various departments, tracked and submitted accurate payroll documentation, and completed certified payroll for GSA approval weekly.
- Utilized, edited, and reviewed documents via spreadsheets and other software databases to produce precise, accurate, and professional communication and track customer information to respond to requests.
- Maintained safety and security data informatics and personal protected identity, and kept General Services Agency (GSA) information accurate and current.
- Interacted with stakeholders via phone, email, or in-person to foster strong rapport through consistent follow-up communication and administrative support duties.
- Provided security escort monitoring of contract workers and issued GSA cards to authorized personnel to access points inside a federal courthouse adhering to established procedures enforcing federal regulations.
- Communicated with the building security team and supervisors to manage day-to-day security issues observing all laws, regulations, and obligations.
- Analyzed, problem-solved, and interacted quickly to personnel incidents and active security concerns with non-confrontational assertiveness.
Case Manager /Discharge Planner
Cape Feat Valley Medical Center
Fayetteville, NC
03.2000 - 01.2021
- Managed and coordinated individualized patient discharge planning caseload to satisfy multiple patients with diverse needs for a safe transition back into community and home environments with follow-up care.
- Communicated with referral providers about new referrals and verified receipt of the necessary information before arrival.
- Completed and documented psychosocial evaluations, needs assessments, and patient interactions, detailed records of patient progress, documentation of services, and case notes preserving reports and treatment records in EPIC.
- Participated in interdisciplinary care conferences to discuss patient care plans, psychosocial issues, and referrals in collaboration with providers, interdisciplinary teams, patients, families, and referral sources to develop and implement individualized care plans, drive continuity of care, and timely delivery of services.
- Developed and implemented comprehensive case management safety plans to address the protection of clients at risk of harm.
- Updated patients and family post weekly team conferences and facilitated family meetings to discuss patient care plans and to provide education on available resources and self-care strategies.
- Identified individual patient care needs and coordinated responses based on physician advice, insurance limitations, healthcare standards, and procedural costs and provided continued stay utilization review and discharge authorizations.
- Assessed risk factors and problems related to abrupt changes in discharge, coordinated updates, coordinated and communicated discharge plans and travel arrangements, facilitated timely referrals for further services, and alternative levels of care, and assisted patient, client, family, or guardian with completing applications for financial assistance, insurance documentation, and other community resources.
- Developed partnerships with community organizations to expand services, and coordinated individual referrals with social service agencies, community-based organizations, and healthcare professionals to provide useful client benefits and obtain community services, advocacy, and roadblock resolutions.
- Participated in community events to promote services and public engagement.
- Provided leadership guidance implementing staff training and support.
Education
MBA - Leadership-Homeland Security/Emergency Management
MBA Grand Canyon University
Phoenix, AZ12.2023
Bachelor of Science - Psychology
Fayetteville State University
Fayetteville, NC05.1997
Associate of Arts - College Transfer
Fayetteville Technical Community College
Fayetteville, NC08.1994
Skills
- Government Security Clearance Coordinator
- First Aid and CPR
- Superior Customer Service, Case Conferences Coordination, and Team Collaboration
- Compassionate Care Management
- Patient / Client Care Assessment & Communication
- Admissions Processes & Discharge Coordination
- Accurate Admissions, Case Notes, & Discharge Documentation
- Community Program Referrals
- Administrative Duties and Time Management
- Epic Medical Software, Zoom, Adobe PDF, and Dropbox
- Microsoft Meetings, Internet Explorer, Office, Outlook, PowerPoint, Excel, and Microsoft Teams
Timeline
Assistant Store Manager
Cato's Fashion
08.2022 - Current
Security Clearance / Project Business Admin
Outside The Box, LLC
03.2021 - 03.2022
Case Manager /Discharge Planner
Cape Feat Valley Medical Center
03.2000 - 01.2021
MBA - Leadership-Homeland Security/Emergency Management
MBA Grand Canyon University
Bachelor of Science - Psychology
Fayetteville State University
Associate of Arts - College Transfer
Fayetteville Technical Community College
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