Karen DeCarlo

• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Provided leadership during times of organizational change or crisis situations.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Established processes to ensure efficient workflow throughout the organization.
• Created monthly reports for senior management summarizing operational performance metrics.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Delegated work to staff, setting priorities and goals.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Processed payments from customers using various payment methods like cash, checks or credit cards.
• Organized corporate events, meetings and conferences while ensuring smooth running of activities throughout the day.
• Coordinated daily office activities, such as ordering supplies, maintaining records and managing mail distribution.

Supervised all aspects of the accounting departments for all 3 corporations. A/P, A/R, Payroll, purchasing, inventory & inter-company charges. Processed all state, federal & local tax reports. Prepared all monthly & quarterly Profit & Loss statements. Supervised all accounting tasks including journal entries, verification of data, reconciliation of all bank accounts & entering information into the Network system. Reviewed all departments budgets & prepared all cash flow projections. Responsible for research, purchase and execution of all insurances including health, auto, business and Federal & State required insurance. Maintained effective & efficient customer relations, maintained & controlled procedure of work flow, acted as liaison between all department supervisors including Sales, Operations, Advertising and Warehouse. Processed all reposts required for monthly Board Meetings. Responsible for all year end financial closings & reports.

Responsible for daily & monthly service scheduling and all customer relations. Supervised all aspects of accounting procedures including A/P, A/R, customer billing an collections. Processed all payroll & commissions. Maintained all daily, monthly & annual disbursement journals. Responsible for sale of Retail products and supplies. Responsible for all company purchases including equipment, retail products and supplies. Accurately & timely completed and filed all State & Federal tax reposts. Supervised all office workers and technicians. Selected, developed and oversaw advertising for the company.

Received & processed savings & checking Deposits & Withdrawals. Responsible for processing installment Loan payments & payoffs. Processed all utility payments made to branch & submitted proper payment forms to the individual companies including phone, gas & electric. Accurately & timely filed government reports on U.S. Bonds sold and settlement of the Bond account. Responsible for settlement of all Travelers Checks sold and settlement of the Federal Travelers Check Account. Responsible for ordering, receiving and shipping to the Federal Reserve Bank. Responsible for the daily settlement of the Bank's Vault. Processed all deposits from & shipment of currency to the major food store in Southern Cape May County. Processed all shipments of surplus vault cash from other branches and shipped to the Federal Reserve. Handled all "Bad" accounts and transactions and settled these accounts. Responsible for all security briefings in the branch. Approved all cashier checks and Credit Card Cash advancements on a daily basis & settled the transactions daily. Settled same transactions to Monthly & Federal Reports.