Karen DeMario
Seneca Falls,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Aspen Dental
12.2013 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Applied Science - Business
SUNY At Cobleskill New York
Cobleskill, NYSkills
- Excellent Customer Service
- Computer Proficiency
- Active Listening
- Typing Proficiency
- Conflict Resolution
- Call Center Operations
- Problem-Solving Ability
- Calm and Professional Under Pressure
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
Aspen Dental
12.2013 - 09.2023
Associate of Applied Science - Business
SUNY At Cobleskill New York
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