Karen Diaz
Corsicana,TX
Summary
Dynamic customer service professional with a proven track record at Stewart Insurance Agency, adept at resolving conflicts and enhancing client loyalty through active listening and critical thinking. Skilled in documentation and payment processing, I excel in high-pressure environments, ensuring customer satisfaction and operational efficiency. I am fluent in speaking, reading, and writing in Spanish.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Stewart Insurance Agency
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Physical Therapy Aide
Lott Physical Therapy
01.2019 - 09.2022
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
Education
High School Diploma -
Corsicana High School
Corsicana, TX05.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Professional telephone demeanor
- Follow-up skills
- Documentation
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Stewart Insurance Agency
12.2023 - Current
Physical Therapy Aide
Lott Physical Therapy
01.2019 - 09.2022
High School Diploma -
Corsicana High School