Karen Diehl
Schuylkill Haven,PA
Summary
Motivated professional with several years experience offering office support. Energetic and reputable individual possessing strong work ethic, professional demeanor and excellent initiative. Great customer service and decision-making skills.
Overview
19
19
years of professional experience
Work History
Administrative Assistant/Accounts Payable Assistant
Metal Sales Manufacturing Corporation
Orwigsburg, PA
03.2023 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff via phone/email.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Printed out orders from vendors/sales representatives adding account numbers, transportation and shipping route information for the customer service representatives.
- Worked on the NetSuite program, Microsoft Office and Cisco phone system.
- Gathered invoices and packing slips for proper payment, entered them into NetSuite and sent them as a PDF file to corporate headquarters.
- Checked postings and documents for correctness, accuracy and proper coding to general ledger accounts.
- Resolved payment issues with vendors as needed.
- Conducted research on past due invoices when necessary.
- Able to meet deadlines and cutoff times according to company policy.
Patient Care Coordinator II Floater
Phoenix Physical Therapy Center
Pottsville, PA
11.2022 - 02.2023
- Worked on the Raintree System throughout 3 locations. (Pottsville, Orwigsburg and Frackville)
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified insurance benefits and obtained pre-authorizations before any therapy was scheduled.
- Facilitated communication between patients and various departments and staff.
- Coordinated transportation for patients.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using checks and credit cards, maintaining accurate records of transactions.
- Organized discharge planning for home care
- Provided excellent customer service to patients, therapists and doctors offices.
- Greeted and assisted patients with check-in procedures.
Outpatient Registration Clerk
Lehigh Valley Hospital And Health Network
Pottsville, PA
03.2006 - 11.2022
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using EPIC system.
- Explained formed wording to patients to help each understand information required.
- Welcomed as many as 75+ patients daily, directing to appropriate departments with facility and coordination assistance with transportation.
- Worked in Cardiac Rehab and Schuylkill South Pediatric Dept when needed.
- Performed data entry on EPIC to maintain and organize records on patients.
- Alerted supervisor of technical issues.
- Handled complaints and resolved conflicts involving therapists or billing questions.
- Processed cancellations. changes or special requests promptly.
Education
Microcomputers
CDE Career Institute
Hazleton, PA01.2006
Cosmetology Education
Empire Beauty School
Pottsville, PA05.1989
High School Diploma -
Tamaqua School District
Tamaqua, PA06.1987
Skills
- Customer Service
- Time Management
- Attention to Detail
- Invoice Processing
- Office Administration
- Computer Skills
- Data Entry
- Mail Distribution
- Administrative support
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
Timeline
Administrative Assistant/Accounts Payable Assistant
Metal Sales Manufacturing Corporation
03.2023 - 12.2024
Patient Care Coordinator II Floater
Phoenix Physical Therapy Center
11.2022 - 02.2023
Outpatient Registration Clerk
Lehigh Valley Hospital And Health Network
03.2006 - 11.2022
Microcomputers
CDE Career Institute
Cosmetology Education
Empire Beauty School
High School Diploma -
Tamaqua School District