Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Karen Dixon

Charlotte,NC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

23
23
years of professional experience

Work History

National Sales Manager

Anne Neilson Home
11.2022 - 07.2023
  • Managed showrooms at Atlanta and Dallas gift markets. Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Enhanced communication within sales team through regular meetings, updates, and training sessions.
  • Prepared sales presentations for clients showing success and credibility of products. Implemented systems and procedures to increase sales.
  • Negotiated and closed agreements with Barnes and Noble and QVC for first time product placement.
  • Conferred design and production departments on customer needs and preferences to stay on top of changing demands.

Owner/President

Front Door Fabrics & Interiors
09.2007 - 12.2021
  • Recruited, hired, and trained personnel, working to establish key internal functions and outline scope of positions for organization.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service. Consulted with customers to assess needs and propose optimal solutions.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts. Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues. Increased total yearly revenue from $500,000 at time of purchase to $1.25M when store was successfully sold.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit. Attended Showtime, High Point and Atlanta markets regularly to maintain up to date and wide variety of products.
  • Established and maintained relationships with industry sales reps. Consulted with various vendors on products and development of their lines. Worked with designers to adjust color combinations on designs for fabric and wallpaper.

Owner/Interior Designer

Kindred Spirits Interior Design
09.2000 - 05.2005
  • Enhanced client satisfaction by delivering innovative and functional interior design solutions.
  • Researched and stayed current on industry trends to incorporate new products into designs.
  • Developed space planning concepts, color palette selections, and textile presentations. Balanced aesthetics with functionality by choosing appropriate materials, finishes, and furnishings that met client needs.
  • Oversaw installation of finishes, furniture and other design elements to control final product. Fabricated window treatments, bedding, pillows and other soft furnishings.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.

Education

No Degree - Merchandising And Home Economics

University of Montevallo
Montevallo, AL

Skills

  • Market development
  • B to B sales
  • Customer Complaint Resolution
  • Brand Development
  • Trend Analysis
  • Presentation Development
  • Sales expertise
  • Customer Portfolio Management
  • New Business Development
  • Revenue Generation

Accomplishments

    CMG Weekly Small Business Person of the Year Nominee 2019

    NAWBO Business Woman of the Year Nominee 2015

Timeline

National Sales Manager

Anne Neilson Home
11.2022 - 07.2023

Owner/President

Front Door Fabrics & Interiors
09.2007 - 12.2021

Owner/Interior Designer

Kindred Spirits Interior Design
09.2000 - 05.2005

No Degree - Merchandising And Home Economics

University of Montevallo

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Karen Dixon