Karen D. Lauderdale

Oversee grooming schedule, making appointments and checking out customers.

In charge of all monetary intake.

Ordering all grooming supplies.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Ability to multitask and manage busy patient loads. Performing preoperative health histories. Enter all consults and surgeries performed by doctor including when doctor is on emergency room call to prepare billing information in order to file claims. Task and fax all physical therapy and tests to be performed for patient care. Data entry for all diagnosis, x-rays, castings and injections while in clinical setting with patients. Handle narcotic pain medications, prescription refills and working closely with pharmacies. Processing FMLA and disability paper work. Scheduling all surgeries and tests and contacting insurance companies to receive authorizations for scheduled procedures.

• Working knowledge of medical terminologies, with key focus on orthopedic terminology. Proficient in using orthopedic office equipment, including cast cutters and suture/staple removers. The ability to multitask and manage busy patient loads. Working knowledge of wound care, infection management and bandaging. Ability to proficiently manage front office responsibilities, including appointment setting, medical insurance and billing and medical records. Ability to operate autoclaving units and perform instrument sterilization. Working knowledge of universal precautions and infection control. Prepare injections for doctors to use on patient. Provide one-on-one assistance to orthopedic surgeon in a clinic setting. Rooming patients, collecting vital signs and health histories. Performing preoperative health histories. Removing staples and sutures on post operative patients. Handle narcotic pain medications, prescription refills and working closely with pharmacy. Performing bedside minor surgical assisting. Handle medical insurance, appointment setting and coordinating medical records. Processing FMLA and disability paper work. Scheduling all surgeries and tests and contacting insurance companies to receive authorizations for scheduled procedures.

• Obtaining authorization for tests and procedures through insurance carriers. Determining that the facility meets OSHA standards and employees are aware of safety regulations for blood borne pathogens and hazardous materials. Insuring that employees are vaccinated against TB and Hepatitis B. Working as a doctor’s medical assistant including checking vital signs and scheduling patients for procedures. Other duties include managing front desk for patient check-in and check-out, entering patient data, and scheduling appointments.

• Extensive computer usage, passenger check-in including ticketing, seating arrangements, handling customer problems and conflicts. Other responsibilities included training new customer service representatives.

• Handling passenger luggage, dispatching of aircraft and aircraft refueling. Experience in hazardous materials management.