Karen Dockens
Houston,TX
Summary
A seasoned Director of Operations at HWA, that drives operational efficiency and strategic planning with leadership being pivotal in enhancing growth, optimizing resource allocation, and fostering a productive work environment. With a strong focus on process improvements and significantly contribute to achieving key business goals and mentoring staff for peak performance.
Analytical problem-solver with talents for leading and motivating, as well as client focus. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Operations
HWA
04.2002 - Current
- Oversaw daily operations across multiple departments.
- Directed everyday production processes in line with corporate objectives.
- Spearheaded deployment of operational strategies to enhance growth.
- Led routine performance evaluations to measure team progress.
- Partnered with top executives to define strategic goals.
Education
Bachelor of Science - Accounting And Finance
Northwestern State University of Louisiana
Natchitoches, LASkills
- Operational efficiency
- Strategic planning and execution
- Process improvements
- Cost control
- Performance & Data analysis
- Resource allocation
- Operations management
- Decision-making
- Staff training/development
- Effective Business leadership
- Customer relations
- Hiring and onboarding
- Organizational structuring
- Policy development and enforcement
- Staff scheduling & Performance evaluations
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Certification
- [Name of Certification] [Issuing Organization] [Year Month]
- Six Sigma Certification
Timeline
Director of Operations
HWA
04.2002 - Current
Bachelor of Science - Accounting And Finance
Northwestern State University of Louisiana
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