Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Karen Dominique

New York City,NY

Summary

Strategic contributor and highly motivated leader with over 10 years of experience strengthening retail store visibility and awareness . Results-oriented professional with a talent for tracking trends, formulating methods to improve customer service, and capitalizing on new opportunities . Expert in improving financial performance by conducting inventory analyses, retaining top talent and creating strategic operational plans.

  • Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

General Manager

Stella McCartney
New York, NY
04.2021 - Current
  • Improved district performance from negative -4% to positive 2.5% in comp sales in only 1 year
  • Raised YTD sales 4% above plan
  • Developed talent pipeline by mentoring 5 employees
  • Met deadlines by proactively managing individual and team tasks and implementing weekly touch base with Store Managers processes
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Designed modern employee recognition program which boosted productivity and improved morale.

General Manager/District Manager in Training

IRO
New York, NY
09.2017 - 04.2021
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Engaged prospects and customers through various events, including celebrity stylist, and private client VIP events.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Defined clear targets and objectives and communicated to other team members.
  • Effectively supervised staff of 50 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Evaluated employee performance on 3 months basis and conveyed constructive feedback to improve skills.

General Manager

Maje/Sandro
New York, NY
09.2013 - 01.2017
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Maintained extensive knowledge of company products and services.
  • Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
  • Recruited and hired top-level talent to add value and expertise to sales department.

General Manager

REISS
New York, NY
01.2009 - 09.2013
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.

Education

Bachelor of Science - Speech Pathology

Brooklyn College of The City University of New York
Brooklyn, NY
05.2010

Associate of Arts - Deaf Studies

LaGuardia Community College of The City University of New York
Long Island City, NY
05.2007

Skills

  • Performance Management
  • Business Development
  • Staff Development
  • Budgeting
  • Inventory Control
  • Key Performance Indicators (KPIs)
  • Store Operations
  • Sales Reporting
  • Employee Training
  • Sales Training

Timeline

General Manager

Stella McCartney
04.2021 - Current

General Manager/District Manager in Training

IRO
09.2017 - 04.2021

General Manager

Maje/Sandro
09.2013 - 01.2017

General Manager

REISS
01.2009 - 09.2013

Bachelor of Science - Speech Pathology

Brooklyn College of The City University of New York

Associate of Arts - Deaf Studies

LaGuardia Community College of The City University of New York

Similar Profiles

CREATE PROFILE
Karen Dominique