Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hi, I’m

Karen Dorantes

Nashville,TN

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. A Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
years of professional experience
1
Certification

Work History

Instacart
Nashville, TN

Instacart Shopper
01.2020 - Current

Job overview

  • Completed pickup and shopping orders for customers within local area.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Greeted customers and answered product or service questions.

KEPRO
Nashville, TN

Customer Service Representative
02.2019 - 11.2019

Job overview

  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about their health coverage.
  • Delivered customer support to high call load each shift.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Processed customer account changes with proprietary software.

Jim N Nicks Bar-B-Q
Nashville, TN

Cashier Team Lead
06.2012 - 12.2018

Job overview

  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Exercised versatility in fast-paced, agile work environments.
  • Enforced compliance with industry standards and led hostesses in commitment to quality service.

Auto Masters Auto Sales
Nashville, TN

Salesperson
01.2017 - 08.2017

Job overview

  • Provided quotes and financing options to customers by understanding financial status and interest rates.
  • Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
  • Maintained up-to-date database of sales contacts and customer information.
  • Scheduled automotive deliveries with vendors and customers.
  • Collaborated with prospective customers over phone and email to schedule sales appointments.

Education

Academy of Old Cockrill
Nashville, TN

High School Diploma
05.2014

University Overview

Skills

  • Delivery Management
  • Route Planning
  • Sales Proficiency
  • Advertising and Marketing
  • Spanish Translation
  • Eligibility Determination
  • Call Center Operations
  • Account Management
  • Revenue Generation
  • Upselling Strategies
  • Goal-Oriented
  • Conflict Mediation
  • Food Services Management
  • Staff Supervision

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Safe Serve Certification - 2023

Timeline

Instacart Shopper
Instacart
01.2020 - Current
Customer Service Representative
KEPRO
02.2019 - 11.2019
Salesperson
Auto Masters Auto Sales
01.2017 - 08.2017
Cashier Team Lead
Jim N Nicks Bar-B-Q
06.2012 - 12.2018
Academy of Old Cockrill
High School Diploma
Karen Dorantes