Karen Dunmore
Atlanta,GA
Summary
Dynamic professional in Enterprise, Risk, Governance, and Compliance Management with extensive executive experience driving transformative change. Proven success in executing strategic initiatives that enhance operational performance and mitigate risks. Recognized for fostering collaborative team environments and adapting to the evolving business landscape. Committed to delivering innovative solutions that align with organizational goals and elevate overall effectiveness.
Overview
26
26
years of professional experience
Work History
VP, Financial Crimes Unit (FCU) Governance
Regions Bank
12.2024 - Current
- Provide oversight to Business Unit policies and procedures to ensure compliance with regulations.
- Collaborate with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Uphold the highest level of ethical standards in all job duties and responsibilities.
- Develop and maintain strong relationships with senior leadership, stakeholders, and third parties to drive change.
- Coordinate and prepare deliverables for Regulatory Exams.
VP, In Business Governance
Citi Retail Service
11.2021 - 05.2024
- Company Overview: CITIBANK
- Evaluated Activity, Risk, Control and Monitoring (ARCM) statements to enhance controls and ensure audit readiness, mitigating risks effectively.
- Collaborated with business partners on initiatives driving acquisition growth and customer engagement, achieving measurable results.
- Partnered with internal business stakeholders to capture risk event details needed for timely risk event remediation, management, and closure.
- Oversaw risk and governance for multiple business lines, ensuring regulatory adherence and risk mitigation.
- Assessed risk in business decisions, safeguarding Citigroup's reputation and compliance with laws and policies.
- Provided centralized management, communications coordination and support for escalated issues impacting multiple business lines until completion.
- Used standard ITIL Methodology to analyze and streamline existing processes and assists in creation of new business processes.
- CITIBANK
Sr. Management Controls Program Specialist
GREENSKY
01.2017 - 11.2021
- Maximized organizational awareness, adherence, understanding and support for process and testing requirements by collaborating effectively across multiple departments and business units.
- Differentiated leader, management consultant and internal controls expert, continuously achieving objectives, and enhancing customer satisfaction by taking complete ownership of internal control processes, and compliance audits.
- Played a key role in executing defined continuous monitoring projects, while concurrently performing periodic tests of operating effectiveness of internal controls and procedures.
- Fueled effectiveness of operational controls by recommending responsive plans, policies, systems and programs for remediation while working stringently with department leaders.
- Greatly contributed to the creation, revisions and development of program standards, policies and procedures, bridging unnecessary gaps in compliance controls by utilizing strong planning, problem-solving and change management skills.
- Introduced new control programs improving operational efficiency and compliance.
- Managed and tracked weekly incidents and problem reviews to provide to Senior Leadership.
Customer Protection Analyst
GREENSKY
05.2014 - 12.2016
- Investigated potential fraud cases, ensuring customer account safety.
- Analyzed transaction patterns, identifying fraudulent activities, and reducing occurrences by 25%.
- Employed web-based analytics for scalable fraud prevention solutions.
- Promoted an ethical, stable, and growth-oriented environment.
- Reduced high-risk fraudulent activity, preventing significant losses.
- Informed decision-making process with best practices for the department.
Senior Operations Analyst
PNC BANK
01.2013 - 01.2014
- Analyzed debit card transactions to prevent fraud.
- Applied analytical skills to mitigate risk and adhere to banking regulations.
- Implemented data-driven strategies that decreased card-related losses by 15%, demonstrating significant risk mitigation.
- Collaborated with service partners and customers to ensure secure transactions.
- Leveraged data analytics to reduce fraud losses, enhancing transaction security.
- Inspected transaction patterns meticulously to identify and prevent fraud.
Fraud Supervisor
FIDELITY
01.2000 - 08.2012
- Boosted department efficiency by supporting senior management and evaluating staff performance.
- Conducted regular reviews to ensure continuous improvement and maturation.
- Developed tools to proactively detect fraudulent activities, exceeding department benchmarks.
- Worked collaboratively with fraud leadership to enhance fraud detection infrastructure.
- Enhanced fraud detection by 30% through strategic data analysis and tool optimization.
- Streamlined team workflows, increasing productivity by 20%.
Education
Master of Arts - Clinical Mental Health Counseling
Argosy University
Atlanta, GA01.2018
Master of Arts - Forensic Psychology
Argosy University
Atlanta, GA01.2014
Bachelor of Criminal Justice - undefined
Georgia State University
Atlanta, GA01.1998
Skills
- Collaborative team management
- Cultivating strong partnerships
- Analytical decision-making
- Logical reasoning
- Knowledge of industry standards
- Risk mitigation strategies
- Policy formulation and implementation
- Issue analysis
Timeline
VP, Financial Crimes Unit (FCU) Governance
Regions Bank
12.2024 - Current
VP, In Business Governance
Citi Retail Service
11.2021 - 05.2024
Sr. Management Controls Program Specialist
GREENSKY
01.2017 - 11.2021
Customer Protection Analyst
GREENSKY
05.2014 - 12.2016
Senior Operations Analyst
PNC BANK
01.2013 - 01.2014
Fraud Supervisor
FIDELITY
01.2000 - 08.2012
Master of Arts - Forensic Psychology
Argosy University
Bachelor of Criminal Justice - undefined
Georgia State University
Master of Arts - Clinical Mental Health Counseling
Argosy University