Karen Dunmore
Oxford,GA
Summary
Enterprise Risk, Governance, and Compliance Management professional with extensive experience in risk management and communication. Strengths include stakeholder engagement and understanding of corporate governance practices. Proven ability to develop and implement effective risk control measures that enhance organizational performance. Expertise in compliance oversight, issue management, and process optimization, leading to significant risk mitigation and regulatory adherence. Demonstrated commitment to fostering a proactive compliance culture through continuous learning and innovation.
Overview
26
26
years of professional experience
Work History
Financial Crimes Governance (VP)
Regions Bank
Atlanta, GA
12.2024 - Current
- Compose and revise operational risk procedures for Financial Crimes Unit (FCU) encompassing offshore vendors.
- Prepare and distribute a weekly communication report to stakeholders of the Financial Crime Unit, with important announcements, training opportunities, and procedure updates.
- Participate in the review process of new procedures, ensuring that all relevant information is considered while assessing for operational risk.
- Coordinate and facilitate weekly cross-departmental meetings to align procedure timelines, follow up on key business initiatives, and resolve operational issues, if applicable.
VP, In Business Governance
Citi Retail Service
Atlanta, GA
11.2021 - 05.2024
- Company Overview: CITIBANK
- Evaluated Activity, Risk, Control and Monitoring (ARCM) statements to enhance controls and ensure audit readiness, mitigating risks effectively.
- Collaborated with business partners on initiatives driving acquisition growth and customer engagement, achieving measurable results.
- Partnered with internal business stakeholders to capture risk event details needed for timely risk event remediation, management, and closure.
- Oversaw risk and governance for multiple business lines, ensuring regulatory adherence and risk mitigation.
- Assessed risk in business decisions, safeguarding Citigroup's reputation and compliance with laws and policies.
- Provided centralized management, communications coordination and support for escalated issues impacting multiple business lines until completion.
- Used standard ITIL Methodology to analyze and streamline existing processes and assists in creation of new business processes.
- CITIBANK
Sr. Management Controls Program Specialist
GREENSKY
Atlanta, GA
01.2017 - 11.2021
- Maximized organizational awareness, adherence, understanding and support for process and testing requirements by collaborating effectively across multiple departments and business units.
- Differentiated leader, management consultant and internal controls expert, continuously achieving objectives, and enhancing customer satisfaction by taking complete ownership of internal control processes, and compliance audits.
- Played a key role in executing defined continuous monitoring projects, while concurrently performing periodic tests of operating effectiveness of internal controls and procedures.
- Fueled effectiveness of operational controls by recommending responsive plans, policies, systems and programs for remediation while working stringently with department leaders.
- Greatly contributed to the creation, revisions and development of program standards, policies and procedures, bridging unnecessary gaps in compliance controls by utilizing strong planning, problem-solving and change management skills.
- Introduced new control programs improving operational efficiency and compliance.
- Managed and tracked weekly incidents and problem reviews to provide to Senior Leadership.
Customer Protection Analyst
GREENSKY
Atlanta, GA
05.2014 - 12.2016
- Investigated potential fraud cases, ensuring customer account safety.
- Analyzed transaction patterns, identifying fraudulent activities, and reducing occurrences by 25%.
- Employed web-based analytics for scalable fraud prevention solutions.
- Promoted an ethical, stable, and growth-oriented environment.
- Reduced high-risk fraudulent activity, preventing significant losses.
- Informed decision-making process with best practices for the department.
Senior Operations Analyst
PNC BANK
Rocky Mount, NC
01.2013 - 01.2014
- Analyzed debit card transactions to prevent fraud.
- Applied analytical skills to mitigate risk and adhere to banking regulations.
- Implemented data-driven strategies that decreased card-related losses by 15%, demonstrating significant risk mitigation.
- Collaborated with service partners and customers to ensure secure transactions.
- Leveraged data analytics to reduce fraud losses, enhancing transaction security.
- Inspected transaction patterns meticulously to identify and prevent fraud.
Fraud Supervisor
FIDELITY
Norcross, GA
01.2000 - 08.2012
- Boosted department efficiency by supporting senior management and evaluating staff performance.
- Conducted regular reviews to ensure continuous improvement and maturation.
- Developed tools to proactively detect fraudulent activities, exceeding department benchmarks.
- Worked collaboratively with fraud leadership to enhance fraud detection infrastructure.
- Enhanced fraud detection by 30% through strategic data analysis and tool optimization.
- Streamlined team workflows, increasing productivity by 20%.
Education
Master of Arts - Clinical Mental Health Counseling
Argosy University
ATLANTA, GA01.2018
Master of Arts - Forensic Psychology
Argosy University
ATLANTA, GA01.2014
Skills
- Risk assessment and management
- Policy and procedure development
- Process optimization
- Effective communication
- Problem solving
- Relationship building
- Data analysis
- Fraud detection
- Governance framework
- Compliance
Timeline
Financial Crimes Governance (VP)
Regions Bank
12.2024 - Current
VP, In Business Governance
Citi Retail Service
11.2021 - 05.2024
Sr. Management Controls Program Specialist
GREENSKY
01.2017 - 11.2021
Customer Protection Analyst
GREENSKY
05.2014 - 12.2016
Senior Operations Analyst
PNC BANK
01.2013 - 01.2014
Fraud Supervisor
FIDELITY
01.2000 - 08.2012
Master of Arts - Clinical Mental Health Counseling
Argosy University
Master of Arts - Forensic Psychology
Argosy University
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