Karen Duran
El Paso
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Resourceful Bartender known for high productivity and efficient task completion. Skilled in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Bartender
Westsides 3rd Tavern
Canutillo
12.2024 - Current
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Learned how to handle intoxicated customers to reason with them and calm them down when aggravated
- Provided drink suggestions to customers based on their preferences.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Cleansed glasses with sanitizing solution after each use.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Trained new bartenders on drink preparation and upselling techniques.
- Upsold customers from shelf to premium brands to help boost sales.
- Greeted guests with friendliness and professionalism.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Bartender
Four 80s Sports Bar and Grill
Canutillo
10.2020 - 11.2024
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Attended regular training sessions to stay updated on new products or trends.
- Adhered to state regulations regarding serving alcohol responsibly.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Resolved customer complaints in a professional manner.
- Cleansed glasses with sanitizing solution after each use.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
Bartender Shift Manager
Wing Daddy's Sauce House
Canutillo
01.2019 - 10.2023
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Explored innovative ways to reduce wastage and improve profitability while maintaining customer satisfaction rates.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Enforced health codes and safety regulations in compliance with state laws.
- Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Assessed employee performance regularly through observation and feedback sessions.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Conducted weekly meetings with staff members in order to discuss upcoming events and promotions.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
- Developed and implemented staff training program to ensure quality customer service.
- Analyzed sales data to accurately forecast future demand for liquor orders.
- Supervised cleanliness of guest service areas before, during and after service.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Managed daily administration and operations of beverage department, answering questions and monitoring task prioritization.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Trained new bartenders on drink preparation and upselling techniques.
- Collected and organized daily till totals and tips.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Distributed food to service staff for prompt delivery to customers.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained new employees to perform duties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
High School Diploma -
Canutillo High School
Canutillo, TX01-2018
Skills
- Customer service
- Drink preparation
- Point of sale
- Inventory management
- Cash handling
- Sanitation standards
- Alcohol compliance
- Conflict resolution
- Team collaboration
- Upselling techniques
- Safety protocols
- Product knowledge
- Time management
- Employee training
- Relationship building
- Food service
- Dining room management
- Patience and tolerance
- Aloha POS
- Ordering bar supplies
- Order management
- Handling difficult customers
- Engaging personality
- Mixology
- Team player attitude
- Staff management
- Maintaining a clean bar
- Bar operations management
- Anticipating guest needs
- Health codes compliance
- Multilingual in [languages]
- Hospitality and accommodation
- Team training and development
- Cash and credit transactions
- Proficient in mixology
- Outstanding customer service
- New hire training
Timeline
Bartender
Westsides 3rd Tavern
12.2024 - Current
Bartender
Four 80s Sports Bar and Grill
10.2020 - 11.2024
Bartender Shift Manager
Wing Daddy's Sauce House
01.2019 - 10.2023
High School Diploma -
Canutillo High School