Karen Eagan
Niagara Falls,NY
Summary
Hardworking and reliable Accounts Receivable Specialist with over 30 years experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
32
32
years of professional experience
Work History
Accounts Receivable Specialist
Catholic Health System
Buffalo, NY
02.2013 - Current
- Reviewed and verified accuracy of invoices and account balances.
- Reconciled or entered report discrepancies found in financial records.
- Generated, mailed and monitored invoices.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Researched past due accounts and initiated collection efforts in a timely manner.
Teller Supervisor
M&T Bank
East Amherst, NY
11.2000 - 01.2013
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Managed daily operations within assigned branch locations; provided support during peak times or absences.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
- Provided coaching and mentoring to individual team members; facilitated team building activities.
Assistant Office Manager
Tops Friendly Markets
Niagara Falls, NY
09.1991 - 05.2006
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Researched and prepared reports required by management or governmental agencies.
- Monitored inventory levels of office supplies; placed orders when necessary.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Education
Associate of Applied Science - Business
Niagara County Community College
Sanborn, NY05-1987
Skills
- Adjustment Posting
- Bill Processing
- Investigative Research
- Payment Management
- Account Reconciliation
- Accounts Receivable
References
References available upon request.
Timeline
Accounts Receivable Specialist
Catholic Health System
02.2013 - Current
Teller Supervisor
M&T Bank
11.2000 - 01.2013
Assistant Office Manager
Tops Friendly Markets
09.1991 - 05.2006
Associate of Applied Science - Business
Niagara County Community College