Karen Earle
Waterbury,CT
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
Work History
Patient Registration Specialist
Waterbury Hospital
Waterbury, Connecticut
01.2021 - 01.2023
- Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
- Conducted insurance eligibility verifications to ensure coverage of services provided.
- Processed payments received from patients, reconciling receipts with daily deposits.
- Entered data into the computerized registration system to update patient demographics records.
- Reviewed requests from doctors, nurses, and other departments for additional beds when needed.
- Coordinated with nursing staff to identify potential solutions for bed shortages or overcrowding.
Telephone operator
New York Presbyterian hospital
New York, New York
01.2010 - 01.2021
- Answer phones and direct calls to appropriate extension, Dispatch emergency codes
- Routed calls to the correct department based on caller needs.
- Answered incoming calls in a professional, courteous and timely manner.
- Facilitated communication between departments within the hospital when necessary.
- Maintained logs of all incoming calls and assigned tasks.
- Participated in team meetings discussing changes in procedures or processes.
Telephone Operator Supervisor
St Vincent Catholic medical center
New York, NY
01.2001 - 01.2010
- Answer phones and direct calls to appropriate extension, Dispatch emergency codes
- Facilitated communication between different departments within the organization to ensure alignment on goals and objectives.
- Developed and implemented patient care protocols to ensure quality standards were met.
- Communicated effectively with other departments regarding customer concerns.
Education
Associates Degree -
Mandl College
06.2014
Skills
- Microsoft word/power point/ excel
- Communication
- Leadership
- Problem Solving
- Payment Collection
- HIPAA Compliance
- Medical terminology proficiency
References
REFERENCES FURNISHED UPON REQUEST
Timeline
Patient Registration Specialist
Waterbury Hospital
01.2021 - 01.2023
Telephone operator
New York Presbyterian hospital
01.2010 - 01.2021
Telephone Operator Supervisor
St Vincent Catholic medical center
01.2001 - 01.2010
Associates Degree -
Mandl College