Stephanie Sarceno

• Enhanced communication within

the team, leading to improved efficiency in handling daily tasks.

• Assessed customer account information to determine current issues and potential solutions.
• Consulted with customers regarding needs and addressed concerns.
• Managed customer conflicts and challenging situations by staying calm and accessing internal
• knowledge bases to develop strategic solutions.
• Documented conversations with customers to track requests, problems and solutions.
• Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.
• Delivered fast, friendly and knowledgeable service for routine questions
• Earned roles of other departments to provide coverage
• Assisted with Scheduling appointments, check in and out, documentation of patient messages

• Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
• Reduced registration errors through meticulous data entry and attention to detail.
• Streamlined the registration process for enhanced patient experience by implementing new software.

● Assessed customer account information to determine current issues and potential solutions.

● Consulted with customers regarding needs and addressed concerns.

● Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.

● Reviewed claims for accuracy before submitting for billing.

● Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.

● Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

● Maintained strong call control and quickly worked through scripts to address problems.

● Documented conversations with customers to track requests, problems and solutions.

● Answered, screened and processed high volume of calls daily with call management system and web-based communications.

● Corresponded with service department team members to build and implement successful solutions to customer problems.