KAREN EDWARDS
Summary
Organized Program Facilitator with extensive knowledge of yoga and organizational management. Dedicated to individualized support, long-term program success and effective problem-solving. Known for top-notch compassion and eye for detail. Hardworking and passionate.. Ready to help team achieve company goals.
Overview
39
39
years of professional experience
Work History
Owner/Facilitator
Miraculous Life
Metropolitan Phoenix Area, AZ
01.2011 - Current
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Brought in projects on-time and under-budget by effectively handling routine and complex issues.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Advocated for program participants in [Type] program, outlining cases and needs to program executives.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Planned special [Type] events for program participants based on changing needs, times of year and availability.
- Delivered upbeat and interesting presentations to promote student understanding and engagement in lesson.
Management, Checker, Cash Office. Grocery Clerk
Safeway
Surprise, AZ
07.1999 - Current
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Restocked and organized merchandise in front lanes.
- Processed both cash and card purchases and returns.
- Directed customers on methods to obtain refunds, returns and exchanges.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Checked for outdated and overripe grocery items and removed from inventory.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Conceptualized innovative sales solutions to increase company revenue.
- Described product to customers and accurately explained details and care of merchandise.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Supported promotional plans by updating signage with price changes.
- Informed supervisor of front-end product gaps, scanning problems and price mismatching.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Assisted with unloading customer carts onto conveyor belt.
- Gained knowledge of company policies, protocols and processes.
- Notified management of associate theft, customer shoplifting, unauthorized mark downs and property defacement.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Identified produce items and input corresponding PLU codes.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Performed checks to determine most accurate pricing.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Used company reports to analyze sales, gross profit and inventory activities.
- Checked personal identifications during alcohol and tobacco sales.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Recommended products to customers to drive sales.
- Completed regular cycle counts and inventory audits.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Handled day-to-day customer or client questions via telephone or email.
- Removed trash, swept and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
Owner/Operator
Theres A Better Way
Maricopa County, AZ
01.1980 - 03.1984
- Managed day-to-day business operations.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Optimized team hiring, training and performance.
Education
Associate of Arts - Cosmetology
Citrus Junior College
Azusa, CAMaster of Arts - Yoga Therapy And Teacher Training
Yoga Pura
Phoenix, AZSkills
- Therapeutic Facilitation
- Creative Instruction Style
- Team Meeting Facilitation
- Instructional Strategies
- Positive Learning Environment
Accomplishments
- I have conceptualized and authored a statewide training manual for Truly Nolan.
- Received several merchandising awards
Timeline
Owner/Facilitator
Miraculous Life
01.2011 - Current
Management, Checker, Cash Office. Grocery Clerk
Safeway
07.1999 - Current
Owner/Operator
Theres A Better Way
01.1980 - 03.1984
Associate of Arts - Cosmetology
Citrus Junior College
Master of Arts - Yoga Therapy And Teacher Training
Yoga Pura