Karen Egan
Bellevue
Summary
Highly skilled residential professional with strong focus on fostering positive living environments and supporting community needs. Proven ability to collaborate effectively with teams, adapt to changing situations, and ensure safe and welcoming atmosphere for residents. Adept at conflict resolution, crisis management, and maintaining confidentiality, while consistently achieving impactful results.
Experienced with fostering positive residential communities and managing housing logistics. Utilizes strong conflict resolution techniques and clear communication to maintain harmony. Knowledge of effective team collaboration and adaptability to changing needs.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Residential Assistant Case Manager
Sound
10.2020 - 11.2024
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Increased resident retention rates by fostering positive relationships between staff and residents through effective communication strategies.
Community Inclusion Specialist
Alpha Supported Living Services
10.2021 - 04.2022
- Developed educational materials that highlighted best practices in inclusive programming, ensuring widespread adoption across various sectors.
- Developed, planned and coordinated leisure activities to promote greater community independence, skills and social interaction.
- Assisted clients in achieving personal goals by developing customized plans based on their unique strengths and challenges.
Volunteer
Imagine Housing/GPD
09.2018 - 09.2020
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Home Health Caregiver
First Choice In-home Care
12.2017 - 04.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Call Center Representative
Conduent Call Center
09.2016 - 08.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
CNA
Adduss Healthcare
06.2006 - 04.2010
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Parkview Care & Rehab Center
11.1998 - 04.2003
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted patients with daily living activities, promoting independence and dignity.
Education
No Degree - Nursing Assistant
Huey P Long Technical College
Winnfield, LA11-1998
High School Diploma -
Orange Park High School
Orange Park, FL06-1984
Skills
- Resident hall supervision
- Conflict mediation
- Behavior management
- Daily living skills
- Room checks
- Mental health support
- Suicide prevention
- Crisis management
- Disability awareness
- Empathy development
- Time management
- Patient care
- Compassion and empathy
- Vital signs monitoring
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- ServSafe Food Handler's Certification
- Home Care Aide Certification
- Counselor Agency Affiliated Registraion
Timeline
Community Inclusion Specialist
Alpha Supported Living Services
10.2021 - 04.2022
Residential Assistant Case Manager
Sound
10.2020 - 11.2024
Volunteer
Imagine Housing/GPD
09.2018 - 09.2020
Home Health Caregiver
First Choice In-home Care
12.2017 - 04.2018
Call Center Representative
Conduent Call Center
09.2016 - 08.2017
CNA
Adduss Healthcare
06.2006 - 04.2010
CNA
Parkview Care & Rehab Center
11.1998 - 04.2003
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- ServSafe Food Handler's Certification
- Home Care Aide Certification
- Counselor Agency Affiliated Registraion
No Degree - Nursing Assistant
Huey P Long Technical College
High School Diploma -
Orange Park High School
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