Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAREN EGAN

Bellevue

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Residential Assistant Case Manager

Sound
10.2020 - 11.2024
  • Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
  • Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
  • Increased resident retention rates by fostering positive relationships between staff and residents through effective communication strategies.

Community Inclusion Specialist

Alpha Supported Living Services
10.2021 - 04.2022
  • Developed educational materials that highlighted the best practices in inclusive programming, ensuring widespread adoption across various sectors.
  • Assisted clients in achieving personal goals by developing customized plans based on their unique strengths and challenges.

Volunteer

Imagine Housing/GPD
09.2018 - 09.2020
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Home Health Caregiver

First Choice In-home Care
12.2017 - 04.2018
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.

Call Center Representative

Conduent Call Center
09.2016 - 08.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

CNA

Addus Healthcare
06.2006 - 04.2010
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

CNA

Parkview Care & Rehab Center
11.1998 - 04.2003
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted patients with daily living activities, promoting independence and dignity.

Education

Certified Nursing Assistant Program -

SEIU Healthcare 1199NW Multi-Employer Training Fund
03.2025

No Degree - Nursing Assistant

Huey P Long Technical College
Winnfield, LA
11.1998

High School Diploma - undefined

Orange Park High School
Orange Park, FL
06.1984

Skills

  • Suicide prevention
  • Time management
  • Compassion and empathy
  • Daily living skills
  • Mental health support
  • Crisis management
  • Empathy development
  • Behavior management

Certification

  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • Food Handler's Certification
  • Home Care Aide Certification
  • NA-C

Timeline

Community Inclusion Specialist

Alpha Supported Living Services
10.2021 - 04.2022

Residential Assistant Case Manager

Sound
10.2020 - 11.2024

Volunteer

Imagine Housing/GPD
09.2018 - 09.2020

Home Health Caregiver

First Choice In-home Care
12.2017 - 04.2018

Call Center Representative

Conduent Call Center
09.2016 - 08.2017

CNA

Addus Healthcare
06.2006 - 04.2010

CNA

Parkview Care & Rehab Center
11.1998 - 04.2003

No Degree - Nursing Assistant

Huey P Long Technical College

High School Diploma - undefined

Orange Park High School

Certified Nursing Assistant Program -

SEIU Healthcare 1199NW Multi-Employer Training Fund

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