Summary
Work History
Skills
Timeline
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Karen Ehlert

Crown Point,IN

Summary

Experienced Medical Administrative Assistant at Marcotte Medical Group, recognized for excellence in patient care and maintaining confidentiality. Strong skills in HIPAA compliance and appointment scheduling, enhancing patient relationships through clear communication. Proven ability to coordinate workflows, guaranteeing precise patient records and timely service in dynamic environments.

Work History

Medical Administrative Assistant

Marcotte Medical Group
  • Handled sensitive patient information in compliance with HIPAA guidelines to ensure privacy.
  • Delivered exceptional customer service by promptly addressing patient concerns and inquiries.
  • Managed incoming calls, efficiently routing messages while providing courteous assistance.
  • Supported healthcare providers by completing necessary documentation for improved patient care focus.
  • Generated and logged reports to maintain accurate patient records consistently.
  • Developed rapport with patients through active listening and empathetic communication techniques.
  • Maintained up-to-date patient records to reflect current medical histories accurately.
  • Utilized software for scheduling appointments effectively, ensuring seamless coordination of services.

Lab Assistant III

Alverno Clinical Laboratories
  • Managed specimen handling, receiving, storage, and inventory to ensure operational efficiency.
  • Logged samples accurately in computerized tracking system for effective tracking.
  • Calibrated equipment and sanitized surfaces to uphold laboratory standards.
  • Maintained organization of equipment, supplies, and samples to enhance workflow efficiency.
  • Prepared specimens for centrifugation and ensured preservation of sample integrity.
  • Conducted testing and quality control following approved laboratory procedures.
  • Trained new personnel on laboratory techniques and safety protocols for effective integration.
  • Handled sensitive information with confidentiality, adhering to ethical standards.

Client Service Representative

Alverno Clinical Laboratories
  • Handled sensitive patient information in compliance with HIPAA guidelines to ensure privacy.
  • Delivered exceptional customer service by promptly addressing patient concerns and inquiries.
  • Managed incoming calls, efficiently routing messages while providing courteous assistance.
  • Supported healthcare providers by completing necessary documentation for improved patient care focus.
  • Generated and logged reports to maintain accurate patient records consistently.
  • Developed rapport with patients through active listening and empathetic communication techniques.
  • Maintained up-to-date patient records to reflect current medical histories accurately.
  • Utilized software for scheduling appointments effectively, ensuring seamless coordination of services.

Skills

  • Patient care and confidentiality
  • HIPAA compliance
  • Patient scheduling and demographics
  • Workflow coordination
  • Appointment management
  • Multi-line phone systems
  • Lab specimen handling

Timeline

Medical Administrative Assistant

Marcotte Medical Group

Lab Assistant III

Alverno Clinical Laboratories

Client Service Representative

Alverno Clinical Laboratories

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Karen Ehlert