Karen Ehmen
Dike,Iowa
Summary
Dedicated, dependable and responsible worker with proven performance in management, leadership and communication. Aiming to offer the abilities and experience to be a successful member of your team.
Overview
30
30
years of professional experience
Work History
FRONT DESK SPECIALISTS
Cedar Valley Medical Specialists-Physical Therapy
Waterloo, IA
02.2023 - Current
- Greeted patients upon arrival, fostering a welcoming atmosphere.
- Managed appointment scheduling for multiple therapists and assistants efficiently.
- Maintained accurate patient records within computer system.
- Assisted patients with insurance inquiries and prepared authorization requests for treatments.
OFFICE MANAGER
Cordental Group
Cedar Falls, Iowa
08.2018 - 02.2023
- Supervised administrative and dental staff, delivering quality service to patients and visitors.
- Conducted performance reviews and managed Paycor time card system for staff tracking.
- Led meetings to communicate updates on policies and procedures to staff.
- Maintained OSHA and HIPAA manuals, ensuring compliance with regulations.
- Managed account ledgers, prepared financial statements, and coordinated with insurance companies.
- Processed payments, generated invoices, and managed accounts receivable for the office.
FRONT DESK/OFFICE MANAGER
Thomas J. Strub, DDS
Cedar Falls, Iowa
08.2002 - 08.2018
- Facilitated patient check-in procedures and scheduled recare appointments.
- Maintained effective communication with personnel and patients to improve service delivery.
- Managed insurance issues to ensure seamless patient care.
- Administered bookkeeping functions, generated invoices, and managed accounts receivable.
- Produced daily, monthly, and year-end reports for office operations.
LEGAL SECRETARY/ASSISTANT
Gallagher, Langlas & Gallagher Law Office
Waterloo, Iowa
06.1996 - 08.2002
- Assisted with preparation of legal documents and court filings.
- Coordinated scheduling of meetings, court appearances, and trial dates for partners and associates.
- Streamlined call management for 9 attorneys by screening and directing incoming calls.
Skills
- Office and team management
- Financial reporting
- Medical billing and collections
- Timesheet processing
- Corporate communication
- Information security
- Accounts payable and receivable auditing
- Diligent follow-through
- Adaptability and resilience
Timeline
FRONT DESK SPECIALISTS
Cedar Valley Medical Specialists-Physical Therapy
02.2023 - Current
OFFICE MANAGER
Cordental Group
08.2018 - 02.2023
FRONT DESK/OFFICE MANAGER
Thomas J. Strub, DDS
08.2002 - 08.2018
LEGAL SECRETARY/ASSISTANT
Gallagher, Langlas & Gallagher Law Office
06.1996 - 08.2002