Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelly Washington

Waterloo,IA

Summary

Experienced office operations leader with expertise in referrals and authorizations, claims processing, payment posting, and patient support. Known for accuracy, problem-solving, and guiding a billing team to keep daily operations running smooth

Overview

28
28
years of professional experience

Work History

Front Desk Specialists

MercyOne
Waterloo, Iowa
05.2026 - Current
  • Greeted patients at MercyOne front desk, providing professional support to enhance patient experience.
  • Scheduled appointments through MercyOne patient scheduling system, verifying insurance and collecting demographic information to ensure accurate patient records.
  • Managed incoming referrals for the office, facilitating timely patient access to necessary services.

Billing Services Coordinator

MercyOne Home Medical
Waterloo, Iowa
10.2014 - 05.2026
  • Processed insurance claims and follow-up tasks with payers.
  • Resolved billing questions with patients and internal departments.
  • Posted payments and reconciled billing records in system.
  • Responded to customer inquiries regarding billing issues in a timely manner.
  • Prepared monthly financial reports for management review.
  • Leader of six billing specialists to execute daily operations.
  • Obtain authorizations for specialized medical products.

Billing Specialists

Cedar Valley Medical Specialists
Waterloo, Iowa
05.1998 - 10.2014
  • Posted payments and adjustments to patient accounts accurately
  • Resolved denied claims with payers and corrected account information
  • Processed patient claims and charge entries for Cedar Valley Medical Specialists
  • Coordinated with clinical staff on coding, charges, and documentation

Education

Associate of Arts - Social Services

Business Institute of Technology
Cedar Falls, IA
06-1986

General Studies

Central High School
Waterloo, IA
05-1985

Skills

  • Appointment scheduling
  • Insurance verification
  • Patient registration
  • Referral coordination
  • Customer service
  • Effective communication
  • Team leadership
  • Problem solving

Timeline

Front Desk Specialists

MercyOne
05.2026 - Current

Billing Services Coordinator

MercyOne Home Medical
10.2014 - 05.2026

Billing Specialists

Cedar Valley Medical Specialists
05.1998 - 10.2014

Associate of Arts - Social Services

Business Institute of Technology

General Studies

Central High School

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Shelly Washington