Karen Escobar
Chicago,IL
Summary
Dedicated Medical Assistant and Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 5 years.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist Administrator
Cahan, Weinstein, Taxman, MD
Northbrook, IL
10.2017 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic and health history to keep information current.
- Completed patient referrals to other medical specialists.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed phone messages and relayed to appropriate personnel.
Customer Service Specialist
Fieldwork
Chicago, IL
08.2016 - 09.2017
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 75-100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Lead Hostess
Howells & Hood
Chicago, IL
04.2013 - 08.2016
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Certification - Medical Assisting, Phlebotomy, Billing & Coding
Billing & Doctors Assisting School
Chicago,IL05.2020
High School Diploma -
PEC High School
Chicago, Il06.2009
Skills
- Medical Report Preparation
- Supply Ordering
- Medical Charting
- Data Entry Software
- Invoice Preparation
- Taking Client Histories
- Preparing Treatment Rooms
- Appointment Scheduling
- Medical Recordkeeping
- Administering Medications
- Cleaning and Sterilizing
- Epic Systems
- Medical Coding
- HIPAA Compliance
- Prescription Refills
- Patient Health Information Access
- Current Medical Assistant Certification
- EHR Software
- Scheduling Tests and Procedures
Certification
- CMAA - Certified Medical Administrative Assistant
- CPT - Certified Phlebotomy Technologist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant/Receptionist Administrator
Cahan, Weinstein, Taxman, MD
10.2017 - Current
Customer Service Specialist
Fieldwork
08.2016 - 09.2017
Lead Hostess
Howells & Hood
04.2013 - 08.2016
Certification - Medical Assisting, Phlebotomy, Billing & Coding
Billing & Doctors Assisting School
High School Diploma -
PEC High School