Karen Esposito
Holbrook ,NY
Summary
Dynamic Program Manager with extensive experience at the IRS, excelling in strategic planning and project management. Proven track record of optimizing operations and enhancing team performance through effective leadership and problem-solving. Skilled in data-driven decision-making, fostering stakeholder relationships, and implementing process improvements to achieve organizational goals.
Overview
26
26
years of professional experience
Work History
Program Manager
IRS
02.2020 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
Operations Manager
Internal Revenue Service, IRS
01.2005 - 02.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Lead Tax Examiner/Tax Examiner
Internal Revenue Service, IRS
11.1999 - 01.2005
- Reduced errors in tax assessments by meticulously reviewing complex tax returns and identifying discrepancies.
- Managed workload effectively through prioritization of tasks based on urgency, complexity, and deadline requirements.
- Provided constructive feedback on colleagues'' work when appropriate, helping improve overall quality of examinations conducted by the team.
- Enhanced efficiency by streamlining tax examination processes and implementing time-saving strategies.
- Assisted management with periodic evaluations of team operations, recommending process improvements that led to increased efficiency and accuracy.
- Handled high-priority cases involving potential fraud or evasion, conducting thorough investigations for accurate conclusions.
- Facilitated smooth communication between taxpayers and the IRS by addressing inquiries professionally and providing clear explanations regarding examination results.
- Mentored new hires as they acclimated to their roles within the team, fostering a supportive work environment conducive to growth and learning.
- Improved team performance by providing ongoing training and guidance to junior tax examiners.
- Collaborated with other departments to resolve taxpayer disputes and issues, ensuring timely resolution and customer satisfaction.
- Conducted comprehensive reviews of financial records, detecting inconsistencies and potential errors in reported income
Education
Regents -
Sachem School District
Lake Ronkonkoma, NY06.1987
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Team leadership and direction
- Decision-making
- Project coordination
- MS office applications
- Program leadership
- Critical thinking
- Work Planning and Prioritization
- Operations management
- Remote team management
Accomplishments
Outstanding performance ratings for the last 5 years
SBSE Commissioner award 2024
Timeline
Program Manager
IRS
02.2020 - Current
Operations Manager
Internal Revenue Service, IRS
01.2005 - 02.2020
Lead Tax Examiner/Tax Examiner
Internal Revenue Service, IRS
11.1999 - 01.2005
Regents -
Sachem School District