Karen Fairchild
Rio Rancho,NM
Summary
Proven customer service expert from Whataburger Restaurant Unit 1095, adept in complaint handling and cash management. Excelled in elevating customer satisfaction, mentoring associates, and enhancing service processes. Demonstrated ability to foster customer relations and resolve issues, ensuring loyalty and satisfaction. Skilled in both team collaboration and individual performance, with a strong focus on results.
Overview
3
3
years of professional experience
Work History
Crew Team Member
Popeyes Chicken
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Customer Service Ambassador
Whataburger Unit 1095
Hiway 528, Rio Rancho, NM 87124
06.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Crew Team Member
Blake's Lotaburger
Rio Rancho, NM 87124
04.2021 - 05.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Drive thru cashier/cash control. Assure correct orders, fill request , ensure accuracy and customer satisfaction.
Education
Associate Of Arts And Sciences - Human Development And Family Studies
Riverland Community College
Austin, MN06.1997
Skills
- Customer Engagement
- Cash Handling
- Food handling
- Cooking
Timeline
Customer Service Ambassador
Whataburger Unit 1095
06.2023 - Current
Crew Team Member
Blake's Lotaburger
04.2021 - 05.2023
Crew Team Member
Popeyes Chicken
Associate Of Arts And Sciences - Human Development And Family Studies
Riverland Community College