KAREN FALLS
HOUSTON,TX
Summary
Dynamic professional with a strong background in customer service and donor registration at CSL Plasma. Proven ability to enhance workflow efficiency through team collaboration and adherence to safety protocols. Skilled in problem-solving and vital signs assessment, consistently delivering exceptional service and improving donor experiences.
Overview
28
28
years of professional experience
Work History
Reception Technician
CSL Plasma
Houston, Texas
06.2021 - Current
- Welcomed and registered donors for plasma donation procedures.
- Collaborated with team members to ensure efficient workflow.
- Adhered to safety protocols and regulatory compliance standards daily.
- Documented donor information accurately in electronic systems.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
- Offered friendly greetings and assistance to incoming customers.
- Maintained accurate filing systems for confidential documents and records.
- Answered a multi-line telephone system, transferred calls, took messages, and provided general information.
- Answered and directed incoming calls using multi-line telephone system.
- Assisted in maintaining a clean and organized donation area.
Assistant Store Manager
Avenue Stores
Sugarland, TX
11.2017 - 09.2019
- Assisted in managing daily store operations and employee schedules.
- Trained new staff on customer service and sales techniques.
- Supervised cash handling procedures and ensured accuracy.
- Implemented inventory control processes to maintain stock levels.
- Coordinated store displays to enhance product visibility and appeal.
- Resolved customer inquiries and complaints to improve satisfaction.
- Monitored sales performance and identified areas for improvement.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Ensured compliance with all safety regulations throughout the store premises.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Loss Prevention Specialist
Ross Stores
Sugarland, Texas
02.2017 - 10.2018
- Monitored store premises for theft and suspicious behavior.
- Collaborated with management to develop loss prevention strategies.
- Assisted law enforcement during investigations of theft incidents.
- Maintained records of incidents, including employee violations and customer complaints.
- Monitored surveillance cameras to detect suspicious activity.
- Performed regular audits of store operations to ensure compliance with safety regulations.
- Implemented strategies designed to reduce shrinkage due to shoplifting or internal theft.
- Assessed risk levels for incoming shipments, ensuring that all safety protocols were followed.
Leveraged Service Representative
AT&T
Houston, Texas
10.1997 - 09.2016
- Assisted customers with account inquiries and service changes.
- Educated customers on product features and benefits.
- Resolved billing issues through effective communication and problem-solving.
- Utilized CRM systems to manage customer data and track requests.
- Resolved customer inquiries in a timely manner.
- Identified opportunities to increase sales through cross-selling techniques.
- Explained complex terms and conditions associated with products and services in an easy-to-understand manner.
- Assessed customer satisfaction levels at the end of each call, email or chat conversation.
Education
High School Diploma -
Jesse H. Jones
Houston, TX06-1993
Skills
- Donor registration
- Customer service
- Safety protocols
- Multi-line telephone
- Vital signs assessment
- Team collaboration
- Strong work ethic and dependable
- Problem solving
Timeline
Reception Technician
CSL Plasma
06.2021 - Current
Assistant Store Manager
Avenue Stores
11.2017 - 09.2019
Loss Prevention Specialist
Ross Stores
02.2017 - 10.2018
Leveraged Service Representative
AT&T
10.1997 - 09.2016
High School Diploma -
Jesse H. Jones
Similar Profiles
ANTON MCDOWELLANTON MCDOWELL
Donor Floor Support Trainer, •Reception Tech, •Rika Services Technician, •Safety Inspector at CSL Plasma, Plasma ProcessingDonor Floor Support Trainer, •Reception Tech, •Rika Services Technician, •Safety Inspector at CSL Plasma, Plasma Processing
Jada OakleyJada Oakley
Medical Receptionist at CSL Plasma CenterMedical Receptionist at CSL Plasma Center
Jalyn BurgessJalyn Burgess
Phlebotomist Technician at CSL PlasmaPhlebotomist Technician at CSL Plasma
Victoria CarterVictoria Carter
Medical Screener / Reception Technician at CSL PlasmaMedical Screener / Reception Technician at CSL Plasma
Chukwunyereze EneChukwunyereze Ene
Chart Retrieval Specialist at EpisourceChart Retrieval Specialist at Episource