Soroya Wilson

Supervisor

Blood Bank of Delmarva, BBD

05.2007 - 12.2024

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Maintained high safety standards to ensure secure workplace for all employees and visitors.
Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Evaluated staff performance and provided coaching to address inefficiencies.
Educated staff on organizational mission and goals to help employees achieve success.
Frequently inspected production area to verify proper equipment operation.
Evaluated customer needs and feedback to drive product and service improvements.
Participates in the interview process and making hiring recommendations.