Karen Forehand
Milwaukee,WI
Summary
Experienced fraud analyst with over 5 years of proven success. Skilled in delivering top-notch results and fostering strong client relationships through exceptional customer service. Open to relocation and authorized to work for any US employer.
Overview
24
24
years of professional experience
1
1
Certification
Work History
ITcon contractor for Fema
ITCON Services
05.2024 - Current
- Company Overview: contractor for Fema-Remote
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes.
Fraud Support Associate
FIS Global - Reliance Trust Company
Milwaukee, WI
11.2021 - 01.2024
- Company Overview: Milwaukee, WI
- Answer incoming calls from cardholders who received a fraud alert on their debit or credit cards. Investigated to see where there card was used and if they made the purchase
Fraud Analyst
U.S. Bank
06.2017 - 11.2021
- Company Overview: Remote
- Answered incoming calls for customers who reported fraud on their accounts
Member Service Representative
DentaQuest
Milwaukee, WI
08.2010 - 06.2017
- Company Overview: Milwaukee, WI
- Answered incoming calls for members who needed to find a specialist for dentist. Also spoke with dentist to get authorizations
Payroll Specialist
Ceridian
Saint Petersburg, FL
09.2005 - 08.2010
- Company Overview: Saint Petersburg, FL
- Responsible for making sure employees are paid accurately and on time. Manage payroll functions including calculating employees paychecks, withholding taxes and any other deductions.
Bank Teller
Ace Cash Express
Saint Petersburg, FL
02.2001 - 08.2005
- Company Overview: Saint Petersburg, FL
- Handled transactions for customers, including check cashing, deposits withdrawals, transfers, processing loan's and payments.
Education
Associate of Applied Science - Medical Coding And Billing
Bryant University
Smithfield, RI12-2023
Skills
- SaaS
- QuickBooks
- Purchasing
- Microsoft Outlook
- Oracle
- Research
- EMR systems
- HIPAA
- English
- Salesforce
- POS
- Data entry
- Jira
- Payroll
- Documentation review
- Accounting
- Customer service
- Scripting
- Customer support
- Zendesk
- Word processing
- Live chat
- Upselling
- Tax experience
- Management
- HRIS
- Citrix
- Technical support
- Cash register
- CRM software
- SQL
- Java
- Phone etiquette
- Workday
- Pivot tables
- Fraud prevention and detection
- Customer relationship management
- Communication skills
- VPN
- Microsoft Office
- Data science
- Windows
- Analysis skills
- Accounts receivable
- Computer skills
- Conflict management
- Typing
- Macros
- Microsoft Access
- Help desk
- Order entry
- Software troubleshooting
- Microsoft SQL Server
- Microsoft Excel
- Pricing
- APIs
- Microsoft Word
- Cash handling
- Supervising experience
- SharePoint
- Confluence
- Databases
- PeopleSoft
- Technical writing
- Front desk
- B2B sales
- ITIL
- Call center
- Kronos
- Medical terminology
- Organizational skills
- Time management
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
Certification
- Certified Compensation Professional June 2020 to Present
- Certified Payroll Professional
- Fundamental Payroll Certification
- Professional In Human Resources June 2021 to September 2030
- Certified Notary Public May 2023 to March 2028
- Performed notary services, including administering oaths, witnessing and certifying signatures, and verifying identities, in compliance with legal requirements and company policies.
- Certified Employee Benefit Specialist March 2018 to February 2026
- SHRM Certified Professional February 2021 to August 2025
- Driver's License August 2017 to August 2025
- AHIMA
- Certified Professional Coder
- Certified Coding Specialist
Timeline
ITcon contractor for Fema
ITCON Services
05.2024 - Current
Fraud Support Associate
FIS Global - Reliance Trust Company
11.2021 - 01.2024
Fraud Analyst
U.S. Bank
06.2017 - 11.2021
Member Service Representative
DentaQuest
08.2010 - 06.2017
Payroll Specialist
Ceridian
09.2005 - 08.2010
Bank Teller
Ace Cash Express
02.2001 - 08.2005
Associate of Applied Science - Medical Coding And Billing
Bryant University