Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Karen Forehand

Milwaukee,WI

Summary

Experienced fraud analyst with over 5 years of proven success. Skilled in delivering top-notch results and fostering strong client relationships through exceptional customer service. Open to relocation and authorized to work for any US employer.

Overview

24
24
years of professional experience
1
1
Certification

Work History

ITcon contractor for Fema

ITCON Services
05.2024 - Current
  • Company Overview: contractor for Fema-Remote
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes.

Fraud Support Associate

FIS Global - Reliance Trust Company
11.2021 - 01.2024
  • Company Overview: Milwaukee, WI
  • Answer incoming calls from cardholders who received a fraud alert on their debit or credit cards. Investigated to see where there card was used and if they made the purchase

Fraud Analyst

U.S. Bank
06.2017 - 11.2021
  • Company Overview: Remote
  • Answered incoming calls for customers who reported fraud on their accounts

Member Service Representative

DentaQuest
08.2010 - 06.2017
  • Company Overview: Milwaukee, WI
  • Answered incoming calls for members who needed to find a specialist for dentist. Also spoke with dentist to get authorizations

Payroll Specialist

Ceridian
09.2005 - 08.2010
  • Company Overview: Saint Petersburg, FL
  • Responsible for making sure employees are paid accurately and on time. Manage payroll functions including calculating employees paychecks, withholding taxes and any other deductions.

Bank Teller

Ace Cash Express
02.2001 - 08.2005
  • Company Overview: Saint Petersburg, FL
  • Handled transactions for customers, including check cashing, deposits withdrawals, transfers, processing loan's and payments.

Education

Associate of Applied Science - Medical Coding And Billing

Bryant University
Smithfield, RI
12-2023

Skills

  • SaaS
  • QuickBooks
  • Purchasing
  • Microsoft Outlook
  • Oracle
  • Research
  • EMR systems
  • HIPAA
  • English
  • Salesforce
  • POS
  • Data entry
  • Jira
  • Payroll
  • Documentation review
  • Accounting
  • Customer service
  • Scripting
  • Customer support
  • Zendesk
  • Word processing
  • Live chat
  • Upselling
  • Tax experience
  • Management
  • HRIS
  • Citrix
  • Technical support
  • Cash register
  • CRM software
  • SQL
  • Java
  • Phone etiquette
  • Workday
  • Pivot tables
  • Fraud prevention and detection
  • Customer relationship management
  • Communication skills
  • VPN
  • Microsoft Office
  • Data science
  • Windows
  • Analysis skills
  • Accounts receivable
  • Computer skills
  • Conflict management
  • Typing
  • Macros
  • Microsoft Access
  • Help desk
  • Order entry
  • Software troubleshooting
  • Microsoft SQL Server
  • Microsoft Excel
  • Pricing
  • APIs
  • Microsoft Word
  • Cash handling
  • Supervising experience
  • SharePoint
  • Confluence
  • Databases
  • PeopleSoft
  • Technical writing
  • Front desk
  • B2B sales
  • ITIL
  • Call center
  • Kronos
  • Medical terminology
  • Organizational skills
  • Time management

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Documented and resolved [Issue] which led to [Results].

Certification

  • Certified Compensation Professional June 2020 to Present
  • Certified Payroll Professional
  • Fundamental Payroll Certification
  • Professional In Human Resources June 2021 to September 2030
  • Certified Notary Public May 2023 to March 2028
  • Performed notary services, including administering oaths, witnessing and certifying signatures, and verifying identities, in compliance with legal requirements and company policies.
  • Certified Employee Benefit Specialist March 2018 to February 2026
  • SHRM Certified Professional February 2021 to August 2025
  • Driver's License August 2017 to August 2025
  • AHIMA
  • Certified Professional Coder
  • Certified Coding Specialist

Timeline

ITcon contractor for Fema

ITCON Services
05.2024 - Current

Fraud Support Associate

FIS Global - Reliance Trust Company
11.2021 - 01.2024

Fraud Analyst

U.S. Bank
06.2017 - 11.2021

Member Service Representative

DentaQuest
08.2010 - 06.2017

Payroll Specialist

Ceridian
09.2005 - 08.2010

Bank Teller

Ace Cash Express
02.2001 - 08.2005

Associate of Applied Science - Medical Coding And Billing

Bryant University

Similar Profiles

CREATE PROFILE