Elizabeth Patino-Preciado
Denver,CO
Summary
Highly motivated and results-oriented individual with a proven track record in fast-paced start-up environments. Strong analytical, problem-solving, and communication skills. Eager to contribute to challenging projects that drive growth and innovation. Dedicated to continuous learning, personal growth, and consistently exceeding expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Loan Administrator Contractor
CoBank
Greenwood Village, CO, USA
01.2024 - Current
- Perform all loan servicing and administration activities in expected timeframes and according to documented policies and procedures
- Process payment application, funds disbursement, and rate setting transactions in ACBS and notify syndicate members and sold participations of transactions
- Book new borrowers, credit facilities, loans, letters of credit and fees in loan administration systems
- Complete ongoing customer, credit facility, and loan level maintenance
- Review, document, and resolve items appearing on reconciliations and control reports timely and accurately
- Support non-processing tasks, initiatives, and projects
- Read and interpret credit agreements as they relate to loan servicing and administration
- Serve as Mission Critical Personnel for business continuity and reduced staffing scenarios
Sales Administrator
Caribou Financial
Denver, CO, USA
02.2022 - 09.2023
- Audited contracts and reconciliation of funding reports for accuracy by being attention to detail and punctual in reporting
- Issued credit memos, 100-200 daily payoff checks from amounts varying $300 - $130K
- Verified invoices and billing information amongst other accounting administrative roles utilizing NetSuite
- Responded to customer inquiries and complaints with ZenDesk and provided detailed account information and quick resolution
- Researched billing errors and discrepancies to initiate corrective actions and appeals
- Created processes and procedures from start to finish from an onboarding trainee perspective
Operations Administrator
Floor Experts Llc
Denver, CO, USA
05.2021 - 02.2022
- Generated stability by calculating and entering data payroll information; initiated direct deposits
- Employed balanced, disciplined leadership while responding to employee questions and requests for information
- Maximized efficiency by creating and managing spreadsheets for deduction calculations
- Reconciling payroll discrepancies and ensuring data integrity
- Coordinating with subcontractors and vendors
- Confirmed appointments and interviews with potential job candidates.
- Coordinated incoming job requisitions and applications.
- Conducted comprehensive phone interviews to pre-screen candidates for potential floor installers
Patient Support
Philips Respironics
Thornton, CO, USA
05.2019 - 02.2022
- Utilized healthcare compliance and terminology to review payment disputes on medical billing; investigated claims and gathered essential information to submit and resolve claims
- Employed refined relationship-building skills and a collaborative mindset while responding to inbound calls and emails from consumers regarding questions, pending orders, or quality issues; entered patient information through use of SAP
- Coordinated with healthcare providers and examined electronic health records (EHR) to assess the requirements of mutual patients
- Exercised detailed analysis and judgment to track pending credits by managing an Excel refund spreadsheet and issue consumer credits
- Demonstrated leadership and communication skills as team lead for a dynamic group of professionals charged with documenting incoming patient and customer quality issues
Bilingual Payment Solutions
Alliance Data
Westminster, CO, USA
11.2016 - 05.2018
- Demonstrated strong leadership and foresight by counseling debtors on payment options; arranged manageable installment agreements and negotiated to collect balance in full
- Established a strong foundation for success within a fast-paced call center environment
- Demonstrated calm, clear-headed leadership while delivering exceptional customer service on collection calls
- Exhibited commitment and determination to identify debtors' reasons for delinquency
- Processed and applied payments to customer balances
Education
Certificate - Data Analytics
Break Into Tech
10.2023
Associate Of Applied Arts - Early Childhood Education
Front Range Community College
Westminster, CO12.2016
Graduate Certificate - Cosmetology
Emilly Griffith Technical College
Denver, CO08.2013
Skills
- HIPAA compliance
- Accounts receivable
- SaaS
- G-Suite
- SQL
- Tableau
- Attention to Detail
- Relationship building
- Salesforce
- NetSuite
- Coordination with Healthcare providers
- Confidential information management
- Excellent multitasking abilities
- Claims adjudication and processing
- Reconciliation of accounts
- Loan Servicing
- Candidate Sourcing
- Recruiting processes
- Operations Management
Languages
Spanish
Native or Bilingual
Certification
Data Analytics, Break Into Tech, 10/01/23
Timeline
Loan Administrator Contractor
CoBank
01.2024 - Current
Sales Administrator
Caribou Financial
02.2022 - 09.2023
Operations Administrator
Floor Experts Llc
05.2021 - 02.2022
Patient Support
Philips Respironics
05.2019 - 02.2022
Bilingual Payment Solutions
Alliance Data
11.2016 - 05.2018
Certificate - Data Analytics
Break Into Tech
Associate Of Applied Arts - Early Childhood Education
Front Range Community College
Graduate Certificate - Cosmetology
Emilly Griffith Technical College