Hi, I’m
Shelia Wright
Arlington,TX
Summary
Dedicated Healthcare Office Administrator with over 8 years of experience delivering exceptional administrative and customer support in fast-paced healthcare environments. Proficient in patient scheduling, insurance verification, medical records management, and EHR/EMR systems, with a strong emphasis on HIPAA compliance and billing support. Demonstrates the ability to manage high-volume workloads while ensuring precise documentation and effectively addressing patient concerns to optimize office efficiency. Recognized for excellent communication skills, meticulous attention to detail, and the capability to work autonomously while consistently providing outstanding service across various communication channels. Poised to leverage extensive healthcare expertise in remote Patient Care Advocate, Healthcare Customer Service, or Medical Records roles.
Overview
1
Language
1
Certification
9
years of professional experience
Work History
Calabri Health LLCDallas, TX
Office Administrator (Contractor)
09.2025 - Current
Job overview
- Coordinate 30–50 daily patient appointments and maintain provider schedules
- Verify insurance, collect co-pays, and support billing/claims processing
- Maintain 99%+ accurate EHR documentation and HIPAA compliance
- Manage patient communication and daily office operations
Los Barrios Unidos Community ClinicDallas, TX
Office Coordinator
05.2023 - 08.2025
Job overview
- Assisted 50+ patients daily with registration, scheduling, insurance verification, and payment processing.
- Managed high-volume phone calls and appointment coordination while delivering exceptional patient service.
- Maintained confidential patient records and coordinated inventory management to support clinic operations.
Mission East DallasRemote
Remote Medical Records Coordinator
04.2022 - 03.2023
Job overview
- Manager medical records using the NextGen EHR system while maintaining 100% HIPAA compliance.
- Retrieved, reviewed, and processed medical record requests from providers, insurance companies, legal entities, and patients with accuracy and confidentiality.
- Conducted electronic chart audits and verified documentation to support regulatory compliance.
- Scanned, indexed, and organized digital patient records, improving record accessibility and retrieval.
- Communicated professionally with physicians, clinic staff, and external partners via phone, email, and secure electronic systems.
- Prioritized multiple requests and consistently met turnaround deadlines in a fast-paced healthcare environment.
- Demonstrated strong remote-ready skills, including independent work, time management, attention to detail, virtual communication, and secure handling of confidential patient information.
EpisourceDallas, TX
Medical Records Technician
12.2017 - 03.2022
Job overview
- Traveled to healthcare facilities to retrieve confidential medical records
- Scanned, indexed, and uploaded 100+ records daily with high accuracy
- Reviewed documentation for completeness and compliance standards
- Managed daily travel routes and provider schedules independently
- Built strong relationships with clinic staff to support record retrieval
- Always maintained HIPAA compliance and protected patient information
- Completed productivity reports and maintained accurate documentation
Education
Peloton CollegeArlington,Tx
Medical Records Certification from Medical Records/Billing & Electronic Health Records Program
10-2017
Christian AcademyArlington, Tx
High School Diploma
Skills
- Patient Scheduling
- Insurance Verification
- Medical Records
- EHR/EMR (NextGen)
- HIPAA Compliance
- Patient Registration
- Medical Billing Support
- Data Entry
- Customer Service
- Microsoft Office
Certification
RHIA, RHIT, CPR, First Aid
Languages
English
Timeline
Office Administrator (Contractor)
Calabri Health LLC
09.2025 - Current
Office Coordinator
Los Barrios Unidos Community Clinic
05.2023 - 08.2025
Remote Medical Records Coordinator
Mission East Dallas
04.2022 - 03.2023
Medical Records Technician
Episource
12.2017 - 03.2022
Christian Academy
High School Diploma
Peloton College
Medical Records Certification from Medical Records/Billing & Electronic Health Records Program