Karen Fuentes

Practiced skills for 5 weeks at a Urgent Care, Medical Access

provided by the school.

• Completed 180 hours
• Performed Vital signs
• Patient charting
• Lab work
• Cleaning of the rooms
• Setting up the rooms
• Ekg and Phlebotomy
• Injections

• Maintained clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Demonstrated versatility by cross-training in various departments throughout the store when required.