Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Karen Fulton

Tomball,Texas

Summary

Proactive manager with strong background in managing retail operations and providing excellent customer service.

Proven track record of success in increasing sales, managing inventory and achieving financial goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

43
43
years of professional experience

Work History

Assistant Manager

Soft Surroundings
01.2013 - Current
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Created employee schedules to align coverage with forecasted demands.
  • Defined clear targets and objectives and communicated to other team members.
  • Monitored security to protect employees, customers and property.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Store Manager

Soma Intimates
08.2004 - 07.2012
  • Part of the team hired to originate and build the Brand from inception.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Sales Associate

Ann Taylor
08.2000 - 08.2003
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Contributed to event marketing, sales and brand promotion.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Achieved or exceeded company-defined sales quotas.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Vice President

Central Bank
03.1998 - 07.2000
  • Established and wrote consumer loan policy
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Evaluated product development strategies and prepared alternative approaches to goal achievement.
  • Complied with established internal controls and policies.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.

Lending Officer

Bank United
04.1994 - 03.1998
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Explained very technical financial information to applicants in easy to understand language.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Monitored pipelines to track and log status of loans.
  • Compiled closing packages for drafting and presentation accuracy.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Processed loan applications and monitored progress from start to finish.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.

Executive Administrative Assistant

Pacific SW Bank
06.1991 - 04.1994
  • Handled confidential and sensitive information with discretion and tact.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
  • Assisted commercial banking team with collection and clearing of document exceptions and collected past due loan payments.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Assisted customers with banking needs and inquiries.

Multiple Positions Within the Organization

First Interstate Bank (FKA Allied Bank)
06.1980 - 06.1991
  • Organized and coordinated conferences and monthly meetings.
  • Handled confidential and sensitive information with discretion and tact.
  • Facilitated training and onboarding for incoming office staff.
  • Executed wire transfers, stop payments and account transfers.
  • Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
  • Assisted commercial banking team with collection and clearing of document exceptions and collected past due loan payments.
  • Assisted customers with banking needs and inquiries.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Reconciled cash drawer and resolved discrepancies.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Sold and cross-sold bank products to new and existing customers.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Assisted with training of new tellers on policies and procedures.

Education

Bachelor of Science - Business - Marketing

California State University - Chico
Chico, CA

Skills

  • Customer Relations
  • Staff Training & Development
  • Sales Activities
  • Staff Management
  • Customer Service
  • Inventory Accuracy
  • Operational Procedures
  • Compliance Requirements
  • Personnel Scheduling
  • Retail Store Management
  • Grand Openings

Timeline

Assistant Manager

Soft Surroundings
01.2013 - Current

Store Manager

Soma Intimates
08.2004 - 07.2012

Sales Associate

Ann Taylor
08.2000 - 08.2003

Vice President

Central Bank
03.1998 - 07.2000

Lending Officer

Bank United
04.1994 - 03.1998

Executive Administrative Assistant

Pacific SW Bank
06.1991 - 04.1994

Multiple Positions Within the Organization

First Interstate Bank (FKA Allied Bank)
06.1980 - 06.1991

Bachelor of Science - Business - Marketing

California State University - Chico

Similar Profiles

CREATE PROFILE
Karen Fulton