Karen Gallo
Tarpon Springs,FL
Summary
I interned at the Department of Juvenile Justice organizing files I also worked part time after I graduated at the Department of Revenue Filings and reception
Forward-thinking Operations Specialist bringing Number years of expertise in Area of expertise for Industry sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Software and Software.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PAS REP 2
BayCare Medical Group
Tarpon Springs, FL
10.2006 - 12.2018
- Provided exceptional patient support, addressing inquiries and resolving issues effectively.
- Assisted in managing appointment scheduling, ensuring optimal patient flow and satisfaction.
- Collaborated with healthcare professionals to streamline communication and improve service delivery.
- Maintained accurate patient records, enhancing data integrity and accessibility for staff.
- Adapted quickly to new systems and procedures, contributing to team efficiency during transitions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Education
High School Diploma - Buisiness
PHCC
New Port Richey, FL05.2006
High School Diploma - Genaral
Hudson High Scool
Hudson, FL05.1989
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Records management
- Paperwork processing
- Telephone reception
- Cross-functional team development
- Account servicing
- Systems and software expertise
Certification
certificate in Office Management
sculpting, paddle boarding, singing
I am very organized and reliable. I would love the opportunity to assist you with your office needs and also help with dog sitting when you’re out of town.
Timeline
PAS REP 2
BayCare Medical Group
10.2006 - 12.2018
High School Diploma - Buisiness
PHCC
High School Diploma - Genaral
Hudson High Scool