Karen Garland
Madison Heights,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Insurance industry. Solid team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Genworth Financial Assurance Company
06.1996 - Current
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Updated account information to maintain customer records.
- Provided customer support to internal customers
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Education
Bachelor of Science - Business Administration
Greensboro College
Greensboro, NCAssociate of Science - Accounting
Central Virginia Community College
Lynchburg, VASkills
- Data Entry
- Product Knowledge
- Documentation
- Microsoft Excel
- Research
- Customer Service
Certification
Financial Life Management Institute
- Insurance Industry courses
- Long Term Care
Affiliations
- Special Olympics: Coached and mentored young adults.
- Agape Ambassadors Inc.: Mentored at risk youth in detention centers, Financial Secretary duties
Timeline
Customer Service Representative
Genworth Financial Assurance Company
06.1996 - Current
Bachelor of Science - Business Administration
Greensboro College
Associate of Science - Accounting
Central Virginia Community College
Similar Profiles
Brittany MorrisonBrittany Morrison
Customer Service Representative at GENWORTH FINANCIAL / AURORA FINANCIAL LLCCustomer Service Representative at GENWORTH FINANCIAL / AURORA FINANCIAL LLC
Philip G. PuccioPhilip G. Puccio
Senior Underwriter, Financial Institutions at Allied World Assurance Company (Fairfax Financial)Senior Underwriter, Financial Institutions at Allied World Assurance Company (Fairfax Financial)
Jacob Wynand Van WykJacob Wynand Van Wyk
Senior Financial Advisor at Old Mutual Life Assurance Company & Masthead Financial ServicesSenior Financial Advisor at Old Mutual Life Assurance Company & Masthead Financial Services
Nickolas AllenNickolas Allen
Product Technician at Hanwha AzdelProduct Technician at Hanwha Azdel
Elizabeth CarterElizabeth Carter
Tutor for Neuroscience at University of LynchburgTutor for Neuroscience at University of Lynchburg