Karen Gauthier
Wolcott,CT
Summary
Results-driven Team Lead known for exceptional productivity and efficient task completion. Specialize in team coordination, conflict resolution, and strategic planning. Excel in communication, leadership, and problem-solving, ensuring seamless operations and project success.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
16
16
years of professional experience
Work History
RCM Team Lead
Keplr Vision -152 Vision Associates of Prospect
Prospect, CT
11.2010 - Current
- Process all patient payments from mail and online payments
- All Fresh Service tickets
- Patient task force. Researching all patient outstanding balances. Correcting incorrect balances
- Call insurance companies for any problems and getting them corrected.
- Verify patient insurance
- Patient in take and charge out
- All patient billing issues
- Working closely with the office manager
- Mentored junior staff, fostering professional development and skill growth.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Motivated staff through positive reinforcement techniques.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Wolcott High School
Wolcott, CTSome College (No Degree) - CNA Certificate & Liscense
Naugatuck Valley Community College
Waterbury, CT 05.2001 - 07.2001
Skills
- Payment processing
- Patient verification
- Billing management
- Insurance processing
- Claims submittal
Certification
- CPR And First Aid certificate
Timeline
RCM Team Lead
Keplr Vision -152 Vision Associates of Prospect
11.2010 - Current
Some College (No Degree) - CNA Certificate & Liscense
Naugatuck Valley Community College
05.2001 - 07.2001
Wolcott High School