Kelsey Garcia
Granbury,TX
Summary
Personable and dedicated RCM Team Lead with extensive experience in both dental billing and management. Solid team player skilled in employee training, clear communication, and problem-solving, contributing to improved operational efficiency and a cohesive team environment.
Overview
12
12
years of professional experience
Work History
RCM Team Lead
Peak Dental Services
Colorado Springs, CO
11.2021 - Current
- Submitted dental claims daily for up to 8 dental offices with accuracy and efficiency; Practices included general, pediatric and oral surgery offices.
- Tracked unpaid claims, submitting timely reconsiderations and appeals to expedite resolution.
- Maintained billing excellence and HIPAA compliance.
- Trained new staff and identified opportunities for process improvements, implementing changes when required.
- Motivated staff as a friendly coach and cheerleader.
- Facilitated team meetings to discuss progress and address challenges both internally with the billing team, and with regions of dental offices to help maintain a cohesive and productive team environment.
Dental Office Manager
DECA Dental
San Antonio, TX
04.2018 - 03.2020
- Increased office productivity from $35,000 monthly to over $100,000 monthly during my tenure.
- Managed front desk operations, handling phone calls and customer service inquiries to maintain smooth office workflow.
- Trained and supervised staff on office protocols and customer service standards.
- Collaborated with dentists to improve patient care procedures and office policies.
Insurance Specialist
Alligator Dental
Seguin, TX
04.2014 - 01.2018
- Ensured claims submitted with proper documentation.
- Followed up on dental claims for Texas Children's Medicaid and CHIP, as well as commercial insurance companies.
- Oversaw patient AR and Collections processes.
- Credentialed new providers with TX medicaid.
Education
Bachelor of Science - Business Administration
Howard Payne University
Brownwood, TX05-2012
Skills
- Dental billing and management
- Excellent auditing skills
- Compassionate leadership
- Employee training
- HIPAA compliance
- Clear and concise communication
- Problem solving
- Time management
- Team building and motivation
- Highly adaptable and coachable
- Coaching and mentoring
- Attention to detail
- Dentrix, Denticon, OpenDental, Eaglesoft, Microsoft Suite, Google Suite
Timeline
RCM Team Lead
Peak Dental Services
11.2021 - Current
Dental Office Manager
DECA Dental
04.2018 - 03.2020
Insurance Specialist
Alligator Dental
04.2014 - 01.2018
Bachelor of Science - Business Administration
Howard Payne University