Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Gayer

Epsom,NH

Summary

Compassionate and detail-oriented professional with strong customer service skills. Committed to maintaining HIPAA compliance and enhancing patient care through effective communication and organized workflow management.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2027
2027
years of professional experience

Work History

Backup Secretary

Elliot Hospital And Health System
05.2025 - Current
  • Coordinated office activities and communications to enhance workflow efficiency.
  • Managed scheduling for executive meetings, ensuring optimal time utilization.
  • Organized patient records and documentation, improving retrieval accuracy and efficiency.
  • Assisted in maintaining compliance with healthcare regulations and standards.
  • Managed patient scheduling and appointment coordination to optimize workflow efficiency.
  • Maintained accurate medical records, ensuring compliance with healthcare regulations.
  • Facilitated effective communication between patients, families, and medical staff to enhance care delivery.
  • Processed incoming calls and directed inquiries, improving response times for patient concerns.
  • Coordinated supply inventory management, ensuring availability of essential office materials.
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.

Licensed Nursing Assistant

Elliot Hospital And Health System
10.2023 - Current
  • Provided compassionate care to patients, assisting with daily living activities and promoting comfort.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Maintained accurate patient records, ensuring compliance with health regulations and documentation standards.
  • Assisted in mobility and rehabilitation exercises, enhancing patient recovery outcomes.
  • Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
  • Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
  • Improved patient satisfaction by delivering compassionate and attentive care to diverse populations.
  • Upheld regulatory compliance standards by consistently following facility policies, procedures, and licensure requirements.
  • Streamlined care delivery processes by effectively prioritizing tasks based on urgency and complexity.
  • Advanced quality improvement initiatives through active participation in educational opportunities, team meetings, and performance evaluations.

Licensed Nursing Assistant

Epsom Healthcare Center
2002 - 09.2023
  • Collaborated with multidisciplinary teams to develop and implement individualized care plans.
  • Educated patients and families on health management, fostering understanding of treatment plans.
  • Participated in quality improvement initiatives, streamlining processes for better patient experiences.
  • Mentored new nursing assistants, sharing best practices for effective patient care delivery.
  • Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
  • Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
  • Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
  • Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
  • Ensured continuity of care by providing thorough updates during shift changes and maintaining detailed records of patient progress.
  • Enhanced patient safety through diligent monitoring, accurate documentation, and timely reporting of health concerns.
  • Promoted patient comfort by promptly addressing pain management needs in collaboration with nursing staff.
  • Boosted morale among nursing team members by fostering a collaborative work environment and offering peer mentorship support.
  • Contributed to efficient clinical operations by effectively managing supplies, equipment, and patient information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Supported needs of multiple residents under long-term care.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Transported patients between rooms and appointments or testing locations.
  • Maintained accurate patient records, ensuring compliance with health regulations and documentation standards.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Provided compassionate care to patients, assisting with daily living activities and promoting comfort.
  • Assisted in mobility and rehabilitation exercises, enhancing patient recovery outcomes.
  • Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
  • Streamlined care delivery processes by effectively prioritizing tasks based on urgency and complexity.
  • Upheld regulatory compliance standards by consistently following facility policies, procedures, and licensure requirements.
  • Improved patient satisfaction by delivering compassionate and attentive care to diverse populations.
  • Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
  • Advanced quality improvement initiatives through active participation in educational opportunities, team meetings, and performance evaluations.

Education

General

Great Bay Community College
Portsmouth, NH

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • Appointment scheduling
  • File management
  • Document preparation
  • Multi-line phone systems
  • Supply restocking
  • Record preparation
  • HIPAA guideline compliance
  • Inter-office communications
  • Office correspondence
  • Confidentiality
  • Office supply inventory
  • Legal documentation preparation
  • Prioritization and time management
  • Phone reception
  • Filing experience
  • Documentation and recordkeeping
  • Customer relations and communications
  • Customer and client relations
  • Confidentiality and data protection
  • Office equipment operation

Timeline

Backup Secretary

Elliot Hospital And Health System
05.2025 - Current

Licensed Nursing Assistant

Elliot Hospital And Health System
10.2023 - Current

Licensed Nursing Assistant

Epsom Healthcare Center
2002 - 09.2023

General

Great Bay Community College

Similar Profiles

  • Anne VitelloAnne Vitello

    Deli Associate, Deli Backup, Cheese Backup at HeinensDeli Associate, Deli Backup, Cheese Backup at Heinens

  • MEAGAN HARDERMEAGAN HARDER

    Backup Secretary/ Library Support Sepecialist at Hanover School DivisionBackup Secretary/ Library Support Sepecialist at Hanover School Division

  • Dayan Leon LemusDayan Leon Lemus

    Server/backup Bartender at The Forest Country ClubServer/backup Bartender at The Forest Country Club

  • Apurav SuriApurav Suri

    ul liWorking as part of the Corporate IT Team for a US based clients of Incedo Inc./li liFirst and Second Level Support in Windows and VMware environments./li liHands on experience of managing Incidents and Requests using ITSM tool./li liProviding desktop support to employees by implementing ITIL concepts in person and using remote tools./li liCoordinating with Users and Coworkers remotely over Calls/MS Teams/E-mails by applying effective communication and proper documentation of the work in a ticket./li liWorking on MS Active directory to apply group policies, password reset and directory management and for frequent user account lockout issues in a timely manner./li liAdhering to the pre-defined SLA's set for Resolution/Response of Incidents and Service Requests./li liRespond to outages both during normal business hours and after hours on a need basis (on-call support)./li liVulnerability and Patch management along with VM Backup./li liInfrastructure Monitoring and Resolution of Alerts generated by IT Devices./li/ul at Incedo Inc.ul liWorking as part of the Corporate IT Team for a US based clients of Incedo Inc./li liFirst and Second Level Support in Windows and VMware environments./li liHands on experience of managing Incidents and Requests using ITSM tool./li liProviding desktop support to employees by implementing ITIL concepts in person and using remote tools./li liCoordinating with Users and Coworkers remotely over Calls/MS Teams/E-mails by applying effective communication and proper documentation of the work in a ticket./li liWorking on MS Active directory to apply group policies, password reset and directory management and for frequent user account lockout issues in a timely manner./li liAdhering to the pre-defined SLA's set for Resolution/Response of Incidents and Service Requests./li liRespond to outages both during normal business hours and after hours on a need basis (on-call support)./li liVulnerability and Patch management along with VM Backup./li liInfrastructure Monitoring and Resolution of Alerts generated by IT Devices./li/ul at Incedo Inc.

CREATE PROFILE