Karen Gee
Avon,IN
Summary
Dynamic Performance Assurance Training Supervisor at Citizens Energy Group with a proven track record in curriculum design and employee engagement. Spearheaded training initiatives that enhanced onboarding processes and improved retention rates. Adept at coaching and mentoring, fostering a culture of continuous learning and collaboration across departments.
Overview
29
29
years of professional experience
Work History
Performance Assurance Training Supervisor
Citizens Energy Group
Indianapolis, IN
08.1995 - 01.2025
- Assisted in developing training materials to enhance learning experiences.
- Supported onboarding processes for new employees, promoting a smooth transition.
- Collaborated with team members to identify training needs and gaps.
- Participated in delivering training sessions, fostering an engaging environment.
- Monitored trainee progress, providing feedback and encouragement to improve skills.
- Maintained accurate records of training activities and employee participation.
- Researched industry best practices to incorporate into training programs.
- Contributed to team meetings, sharing insights on training effectiveness and improvements.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
- Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
- Empowered employees to take ownership of their own professional growth by providing them with self-paced learning resources and individualized coaching support.
- Evaluated the effectiveness of existing training initiatives using key performance metrics, making data-driven adjustments when necessary.
- Conducted regular skills audits to identify areas for further development, proactively addressing potential performance issues before they impacted productivity.
- Collaborated with department heads to identify skills gaps and develop customized training interventions accordingly.
- Collaborated with company leaders and department managers to determine training needs.
- Selected or wrote appropriate curriculum for specific course topics.
- Conducted training courses and prepared videos for long-term use.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Created in-depth training manual for all employees.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Directed field training to enhance participants' skills.
Education
No Degree - Business Management
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Training evaluation
- E-learning development
- Coaching and mentoring
- Train-the-trainer
- Curriculum design
- Compliance requirements
- Needs assessment
- Employee engagement
- Curriculum updates
- Trainee assessments
- Trainee evaluations
- Training course planning
- Verbal and written communication
- New hire on-boarding
- Schedule management
- Training facilitation
- Training delivery
- Performance evaluation
- Schedule coordination
- Course material creation
- Adult learning principles
- Presentation
- Employee coaching
- Training material updates
- Feedback analysis
- Materials preparation
- Training best practices
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Team building
- Employee onboarding
- Group trainings
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Professionalism
- Employee training
- Diversity and inclusion
- Appointment scheduling
Timeline
Performance Assurance Training Supervisor
Citizens Energy Group
08.1995 - 01.2025
No Degree - Business Management
Ivy Tech Community College of Indiana