Karen Gibson
Tupelo,Mississippi
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
25
25
years of professional experience
Work History
Administrative Assistant/Credentialing Specialist
Specialty Orthopedic Group
04.2018 - Current
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Assisted in training new employees on proper credentialing procedures, contributing to their rapid integration into the team environment.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Collaborated with managers to identify and address employee relations issues.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
- Reduced errors in credentialing files by conducting thorough reviews and consistently maintaining attention to detail.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
- Enhanced credentialing processes by streamlining documentation and verification procedures.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Developed strong relationships with external organizations, leading to increased cooperation during verification processes.
- Developed and implemented onboarding and orientation programs for new employees.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Ensured compliance with industry standards by regularly updating policies and procedures related to credentialing.
Data Entry Clerk/Accounts Payable Clerk
Tupelo Public Schools
08.2016 - 04.2018
- Collated and organized data entry documents into filing systems for easy access.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Evaluated source documents to locate needed information.
- Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
- Organized, sorted, and checked input data against original documents.
- Corrected data entry errors to prevent duplication or data degradation.
- Completed data entry tasks with accuracy and efficiency.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Analyzed current data records to provide detailed reports.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Updated and maintained customer information, documents and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Secured and protected data from unauthorized access by complying with security protocols.
- Checked for accuracy by verifying data and records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Medical Assistant
Hematology And Oncology Associates
06.2006 - 08.2016
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Oriented and trained new staff on proper procedures and policies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant
Sanders Clinic For Women
06.2002 - 06.2006
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed medical records management, including filing, organizing and scanning documents.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared lab specimens for diagnostic evaluation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
North Mississippi Neurosurgical Services
01.1999 - 06.2002
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Education
Associate of Applied Science - Paralegal Studies
Itawamba Community College
Fulton, MS05.2021
High School Diploma -
Tupelo High School
Tupelo, MS05.1996
Skills
- Scheduling
- Active Listening
- Staff Motivation
- Multi-Line Telephone Systems
- Records administration
- Business Correspondence
- Data organization
- Dedicated Team Player
- Staff Management
- Scheduling and calendar management
- Remote Conferencing
- Medical Terminology
- Attention to Detail
- Teamwork and Collaboration
- Professional Networking
- Deadline-oriented
- Travel Coordination
- Database Management
- Multitasking
- Internal Communications
- Meeting Arrangements
- Office Administration
- Meeting planning
- Database Maintenance
- Clerical Support
- Problem-solving abilities
Timeline
Administrative Assistant/Credentialing Specialist
Specialty Orthopedic Group
04.2018 - Current
Data Entry Clerk/Accounts Payable Clerk
Tupelo Public Schools
08.2016 - 04.2018
Medical Assistant
Hematology And Oncology Associates
06.2006 - 08.2016
Medical Assistant
Sanders Clinic For Women
06.2002 - 06.2006
Medical Assistant
North Mississippi Neurosurgical Services
01.1999 - 06.2002
Associate of Applied Science - Paralegal Studies
Itawamba Community College
High School Diploma -
Tupelo High School
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