Karen Golick
Senior Specialist
Concord Township,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering and enjoyable work culture. Documented strengths in building and maintaining relationships with diverse range of persons and situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Creative professional with insightful planning and execution strategies.
Overview
18
18
years of professional experience
Work History
Curbside Lead
Giant Eagle
2 2019 - 9 2022
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served as an ambassador for the store brand by consistently delivering friendly, professional service that exceeded customers'' expectations.
- Strengthened customer loyalty by providing personalized service, addressing concerns, and resolving issues promptly.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Adhered to store policies and procedures, ensuring compliance with safety guidelines and food handling best practices.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Contributed to a positive work environment by actively participating in team meetings, training sessions, and performance evaluations.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
- Developed strong product knowledge to better assist customers with their shopping needs and preferences.
Owner
Welcome Home Interiors
07.2008 - 08.2019
- Answering the need to care for our multiplying population of elderly, the need to assist these people and their families during a time of need presented a missing in elderly care
- My services are called upon by an array of clients, whether it be the family of a downsized parent to another home, retirement community or assisted living, a Senior Living professional on behalf of a resident or future resident or the family of the deceased
- I provide a service many care not to undertake but more importantly, I represent a peace of mind during a time of unrest
- Achievements: Introduced the concept of packaging a Tag/Estate/Yard sale with a home staging event, Business is 100% referrals, Established solid relationships within the Realtor and Retirement Communities
Dining Room Manager
Babushka’s Kitchen
02.2011 - 01.2013
- Contributed as a key player in the establishment’s success during its operation until its closing in 2013
- Hired as an Expeditor upon the restaurant’s opening, was quickly identified as a leader with extensive restaurant, food and people experiences and promoted to manager
- Responsibilities included: Maintaining extraordinary presentation of all food served to guests, Oversee 12-19 staff members and led with a “do as I do” attitude, POS programming, report generating and tending, Preparing all confidential and proprietary recipes to specifications, Enforcing inventory control, food cost procedures and waste management
- Achievements: Increased catering and private party bookings from 1-2 per month to 6-9 per month, Awarded “Best Pierogi” and named in Yelp.com reviews, Appointed Community-Liaison within the Clintonville and Columbus communities, Ohio Department of Health Certification in Food Protection/ServSafe Standards
Senior Sales Representative
Dominion Homes
04.2001 - 03.2007
- Senior Representative in the company’s ground-breaking HomeStore concept
- Responsibilities included: Developing and maintaining lasting relationships with Realtors and their Clients, Prospecting through personal social networking, media and referrals, Qualifying Client utilizing sales readiness scripts and techniques, Creating and executing all contract documents, Maintaining open communication between the Home Buyer and Builder throughout the Contract, Inspection, Financing, Decorating and Closing processes, Performing sales presentations, overcoming objections, asking for the sale and closing the transaction, Maintaining strict budgets for events and monthly marketing, Planning and executing Realtor meetings, events and outings, Creating and implementing marketing campaigns for community and /or Realtor partnerships, Performing community liaison activities
- Achievements: MAME Award Recipient for $10 Million and $15 Million in Home Sales, Designated New Agent Trainer for Named Real Estate Brokers, Highest Customer Satisfaction Ratings, Chairperson of the FISH Committee
Education
Art Education
Cleveland State University
Cleveland, OhioInterior Design
Kent State University
Kent, OHReal Estate, Staging Certification
Hondros College of Business
Westerville, OH 05.2001 -
Skills
Coachable
Compassionate
Creative
Initiative-taking
Planning and Organization
Relationship Building
Upbeat and Outgoing Attitude
Multitasking
Out-of-the-Box Thinker
Reliable
Flexibility
Volunteer Experience
- PTA President Our Lady of Peace School
- Our Lady of Peace Festival Co-Chair
- Our Lady of Peace Vacation Bible School Director and Facilitator
- Our Lady of Peace Contemporary Choir
- A Kid Again Volunteer
- Columbus Children’s Theater Volunteer
- STAR Academy Volunteer
- PTA President Arts and College Preparatory Academy
- Cleveland Lithuanian Club Volunteer
Timeline
Dining Room Manager
Babushka’s Kitchen
02.2011 - 01.2013
Owner
Welcome Home Interiors
07.2008 - 08.2019
Real Estate, Staging Certification
Hondros College of Business
05.2001 -
Senior Sales Representative
Dominion Homes
04.2001 - 03.2007
Curbside Lead
Giant Eagle
2 2019 - 9 2022
Art Education
Cleveland State University
Interior Design
Kent State University
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