Karen Gomez
Cathedral City,CA
Summary
Objective: Secure a responsible career opportunity to fully utilize training and skills, while making a significant contribution to the success of the company.
Overview
9
9
years of professional experience
Work History
Funeral Services Director Assistant
Forest Lawn Memorial Park
10.2020 - Current
- Direct funeral and memorial services,prayer vigils, and oversee visitations.
- Aid in directing public events and various day-to-day activities.
- Transporting decedents and urns in company vehicles to respected properties.
- Acted as pallbearer during funeral and burial process.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Assure all checks, burial permits and flower orders are correct for funeral service.
- Setting up chapels for service to meet families expectations.
- Make announcements during funeral service to provide sense of direction to family and guests.
- Introduce clergy before prayer services and make ending announcement to conclude prayer services.
- Go to County offices and Consulate offices to collect burial permits and other important documents needed to proceeded with services.
Food and Beverage Server
Margaritaville Resort Palm Springs
09.2014 - Current
- Experience and knowledgeable in Food and Beverage with almost ten years of experience.
- Helped Food and Beverage department in different positions examples are; pool server, cocktail server, hostess, in room dining server, bartender, and fine dining server.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Banquet Manager Assistant
Margaritaville Resort Palm Springs
09.2014 - Current
- Assist banquet manager by closing all BEO checks, assist with preparing for banquet events, payroll bi-weekly, and with monthly inventory.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Admission Administrative Assistant
Mayfield College
01.2019 - 01.2020
- Responsible for providing administrative support to Director of Financial Aid and Director of Admissions.
- Assists students with registration process.
- Assists with transcripts and diploma questions.
- Organizes and maintain files and records; updated when necessary.
- Reviews and records immunization documentation required for enrollment.
- Reports all absents and tardiness to registrar.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Administrative Assistant/Office Assistant
R&A Immigration Services
02.2016 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensure department records are accurate and properly filed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assist in preparing immigration application packages.
- Corresponding to all emails, coordinating clients meetings, and scheduling appointments.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Cathedral City High School
Cathedral City, CA06.2013
Skills
- Microsoft Office suite (Excel, PowerPoint, Word, and Outlook)
- Proactive
- Customer service
- Patience and ability to remain calm in stressful situations
- Attention to detail
- Decision-making
- Guest services assistance
Languages
Spanish
Native or Bilingual
Additional Information
References- Upon request.
Timeline
Funeral Services Director Assistant
Forest Lawn Memorial Park
10.2020 - Current
Admission Administrative Assistant
Mayfield College
01.2019 - 01.2020
Administrative Assistant/Office Assistant
R&A Immigration Services
02.2016 - 06.2018
Food and Beverage Server
Margaritaville Resort Palm Springs
09.2014 - Current
Banquet Manager Assistant
Margaritaville Resort Palm Springs
09.2014 - Current
High School Diploma -
Cathedral City High School
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